hand-in-hand

STA Is Now STR: What the NDIS Changes Mean for Short Term Respite

Fri, 12 Dec 2025 05:18:15 GMT

In late 2025, the NDIS announced important updates to how Short Term Accommodation (STA) is funded and delivered, including a name change to Short Term Respite (STR).

While this might seem like a small adjustment, it reflects a shift in how the NDIS wants to clarify and guide the use of this funding. For participants, carers, and providers, it's important to understand what’s changing, what’s already in place, and how to prepare.

The Reason for the Name Change

The term Short Term Respite (STR) more accurately reflects the intent of the funding, which is to provide:

A break for carers
A temporary, supportive environment for participants to continue receiving the care they need

Previously, STA was sometimes used for recreational getaways or holiday-style bookings, which blurred the lines around what the NDIS was actually funding. The STR update makes it clear: this support is not about holidays, but about maintaining carer relationships and participant stability.

Name Change

What You Can Do Now

Purpose

Short Term Respite is designed for :

Carer relief
Participant rest and routine support
Continuity of personal care and daily needs

It is not intended for :

Skill-building or therapy programs
Social development activities
Vacations or tourism-based breaks

STA has been renamed to STR to highlight that this support is intended for respite, not recreation. It allows the carer to rest while ensuring the participant continues to receive consistent, appropriate care.

Funding and Timeframes

Participants typically have access to up to 28 days of STR per year
With a maximum of 14 consecutive days at a time
The support provided during STR should reflect the participant’s usual care — such as personal care, support with routines, or supervision

Invoicing and Provider Responsibilities

From late 2025, providers are expected to:

Separate and itemise costs for accommodation, support, and any activities
Show that charges align with respite care , not luxury or tourism offerings
Deliver support that is consistent with the participant’s regular daily needs

Providers can no longer bundle STR as an "all-inclusive" experience or promote it as a holiday-style break.

Look at your Core Supports budget . STR is often included as a stated support or specific line item. If you’re unsure, speak to your Support Coordinator or planner.

1. Check Your Plan

Ensure they:

Deliver care aligned with your regular needs
Provide clear, itemised invoices
Offer respite in a suitable setting, whether at home, in a respite centre, or in temporary accommodation

2. Talk to Your Provider

3. Stay Within the Guidelines

When using STR funding, make sure the support:

Follows NDIS guidelines
Doesn’t duplicate other funded supports
Clearly demonstrates the purpose is respite, not a holiday

STR is designed to be flexible, but the type of care delivered should remain consistent , even if the location changes

4. Use Flexibly, but Consistently

Why This Matters

These changes are about ensuring:

Carers are supported to rest and recharge
Participants continue to receive safe, appropriate, and familiar support
NDIS funds are used effectively, in line with their intended purpose

Key Changes to Know

How Can Support Coordinators Help?

Especially at Level 2 and Level 3 , Support Coordinators play a key role in helping participants:

Navigate, arrange, and monitor the use of STR
Find and connect with suitable STR providers
Understand how STR fits within their plan
Coordinate support during times of carer fatigue , crisis , or high-risk behaviour
Identify and address any issues with provider invoices or unclear claims

While Support Coordinators don’t manage participant budgets, they do help participants understand and advocate for correct usage and support them in flagging or clarifying invoicing when something seems off.

Where Does Hand in Hand Fit In?

Based in Melbourne, specialising in Level 2 Support Coordination and Level 3, Hand in Hand Support Coordination:

Helps participants understand and use STR correctly
Works with providers to ensure services align with NDIS guidelines
Advocates for additional respite or crisis funding, where appropriate
Coordinates complex or emergency STR arrangements
Supports families facing burnout, stress, or behavioural challenges

Need Help Understanding STR?

If you're based in Melbourne or Victoria and would like help reviewing your NDIS plan, understanding Short Term Respite changes, or arranging appropriate support, we're here to help. Contact Hand in Hand Support Coordination.

Christmas with Complex Needs: Supporting Individuals with High-Risk Profiles During the Holidays

Tue, 09 Dec 2025 03:53:38 GMT

For many families, Christmas is filled with warmth, connection, and tradition. But for individuals with complex needs and high-risk behaviours, the festive season can be one of the most stressful and destabilising times of the year.

Whether it’s a young person in care with a trauma history, an adult with profound learning disabilities, or a child with multiple diagnoses including neurodivergent traits, the holidays can disrupt the systems that help them feel safe.

At Ha nd in Hand, we specialise in Level 3 and Level 2 Support Coordination in Melbourne, working alongside those who support some of the most vulnerable individuals in our communities. This guide is for carers, professionals, and families who are navigating the season with individuals whose needs often go unseen and whose challenges are rarely addressed in typical “Christmas support” guides.

Why the Holidays Can Be High-Risk for People with Complex Needs

1. Disrupted Routines Can Trigger Crisis

Many individuals rely heavily on structure and predictability. Christmas can bring:

School closures or staff changes
Unexpected visitors or outings
Changes in sleep, mealtimes, or medication routines

This loss of routine can lead to:

Escalation in aggressive or self-injurious behaviour
Increased anxiety or withdrawal
Risk-taking behaviours (running away, property damage)

2. Sensory Environments Can Overwhelm

The festive season often means:

Flashing lights and decorations
Loud music or crowded spaces
Strong food smells or new clothing

For people with sensory processing differences, these stimuli can be overwhelming , causing meltdowns, shutdowns, or physical distress.

3. Emotional Triggers Are Everywhere

Many of the individuals we support have experienced:

Early trauma or abuse
Attachment disruption
Unstable placements
Neglect or loss

Christmas can resurface these wounds, especially when messaging around “family”, “magic”, and “togetherness” doesn’t match their reality.

4. Risk Behaviours Increase

During the holidays, individuals may:

Lash out physically or verbally
Run away or refuse to engage
Engage in sexually harmful behaviour
Struggle with suicidal thoughts or self-harm
Experience mental health breakdowns

Without proper support and trauma-informed responses, things can escalate quickly.

7 Ways to Make Christmas Safer, Calmer & More Inclusive

1. Collaborate on a Predictable Plan

Work with the person to co-create a visual schedule or countdown calendar. Talk through:

What to expect each day
What will stay the same
What’s optional (giving them some control)

Tip: Even adults with learning disabilities benefit from structure and visual aids.

2. Maintain Core Routines Where Possible

Stick to regular meal and medication times
Don’t disrupt bedtime routines unless necessary
Keep support staff or keyworkers consistent

These anchors help reduce anxiety and give the person a sense of control.

3. Designate a Calm, Safe Space

Always have a quiet room or calm-down corner available. Equip it with:

Fidget toys or weighted blankets
Noise-cancelling headphones
Familiar objects or comfort items
A staff member or carer they trust

This should be offered proactively, not just once someone is already in distress.

4. Limit Sensory Input (Or Offer Sensory Alternatives)

Avoid flashing lights or strong scents
Lower music volume or use headphones
Choose soft textures and low-stim visuals

Make activities optional; not everyone wants to join in Christmas lunch or unwrap gifts in a noisy group.

5. Address Emotional Needs Directly

Ask:

“What makes Christmas hard for you?”
“Do you want time alone or with someone safe?”
“Would you like to make new traditions instead?”

For those who’ve experienced loss or trauma , validating their feelings matters more than cheer.

6. Have a De-escalation and Safety Plan

Ensure everyone (carers, family, key staff) knows:

Early warning signs of distress
Preferred de-escalation methods
Where the person can go to feel safe
Who to contact if things escalate

Keep risk assessments up to date and readily available.

7. Offer Flexibility Over Perfection

You don’t need to “get it right” every time. What matters is:

Letting the person lead
Checking in regularly
Celebrating what works, and adjusting what doesn’t

If You're a Foster Carer, Keyworker, or Residential Staff…

Christmas may look different in a care setting, but that doesn’t mean it can’t be meaningful:

Keep transitions and handovers consistent
Include the person in gift shopping or decorating decisions
Prepare for emotions around family contact or absence
Avoid false promises or oversold “Christmas magic”
Focus on safety, dignity, and quiet connection

Voices That Are Often Left Out

Let’s be honest: much of the mainstream advice about “Christmas and disability” focuses on mild needs or assumes the person can self-advocate, regulate, and participate easily.

But Hand in Hand specialises in:

Individuals who are non-verbal
Those with limited capacity for understanding danger
People who may be receiving emergency support through crisis accommodation, short-term stabilisation placements (such as STA used in urgent contexts), or specialist residential care
Those with intersectional needs (e.g. physical + behavioural + emotional)

These are the voices often left out of the conversation but they are the ones we show up for, every day.

Final Thought: Presence Over Presents

What people with complex needs need most at Christmas isn’t noise, gifts, or parties.

They need:

Calm
Safety
Consistency
To be understood, not judged

Let’s build a Christmas that meets them where they are, no t where society expects them to be.

NDIS Pricing Changes 2025–26: What Participants and Providers Need to Know

Wed, 15 Oct 2025 07:27:05 GMT

From 24 November 2025, the NDIS will introduce updates to how some supports are priced — including therapy, travel and assistive technology. Your current plan and funding will not change, but you may notice providers adjusting their fees or claiming line items in line with the new price limits.

These changes are part of the NDIA’s 2025–26 Pricing Arrangements and Price Limits . This guide explains what is changing and how it may affect participants and providers, particularly in Victoria, where updated regional classifications (MMM) may influence travel cost eligibility.

Why These Pricing Changes Matter

Each year, the NDIA reviews pricing to ensure:

Supports remain fair and sustainable
Claims are clinically aligned and evidence-based
Participants receive value without unnecessary inflation

The 2025–26 changes focus on resetting therapy rates, clarifying provider responsibilities, and removing outdated COVID-era measures.

Key Pricing Changes at a Glance (From 24 November 2025)

Impact on Therapy and Allied Health Services

Art & Music Therapy Pricing Reset

The NDIA has reduced maximum rates to align creative therapies with other clinical supports. Providers may adjust session length, pricing models or group structures as a result.

Therapy Claiming – Specific Line Items Required

Use of generic “Other Professional” line items will no longer be permitted. Providers must bill under their registered profession (e.g. Occupational Therapy, Psychology, Speech Pathology), which increases accountability and ensures qualifications match claims.

Assistive Technology (AT) and Consumables

Low-cost assistive technology is still funded, but must now be claimed through Core → Consumables , including:

Sensory aids
Small daily living modifications
Basic communication tools

Participants should check receipts carefully, but do not require a plan review for this change.

Community & Social Participation Clarifications

The NDIA has reinforced that general recreational or social activities cannot be claimed as therapeutic support. Activities such as standard art classes, gym sessions or hobby-based groups are not therapy unless delivered by an allied health professional under clinical goals.

Modified Monash Model (MMM 2023) Impact in Victoria

From 24 November 2025, the NDIS will apply the Modified Monash Model (MMM) 2023 to determine whether providers can claim regional or remote travel loadings. While most metropolitan Melbourne suburbs remain classified as MMM1 (not eligible), some outer-fringe and regional postcodes now fall into higher MMM zones, allowing providers to claim additional travel costs when supporting participants in those areas.

According to the NDIS Pricing Arrangements and Price Limits 2025–26 (NDIA, November 2025), MMM 2023 will be used to assess eligibility for travel and regional loading claims.

NDIS MMM Classifications in Victoria – Example Regions & Postcodes

�� These examples are indicative. Always verify MMM classification via the official lookup tool.

Official MMM Lookup

What These Changes Mean for Participants

No immediate action required – Plans remain active
Therapy users – Ask providers if new rates apply
Regional participants – Check MMM travel eligibility
Low-cost AT – Still claimable under Core budgets

What These Changes Mean for Providers

Update pricing schedules and service agreements
Align to correct allied health line items
Review postcodes for MMM loading accuracy
Ensure programs are not misclaimed as therapy

Frequently Asked Questions (FAQs)

Need Support Navigating These Changes?

If you are supported by Hand in Hand Support Coordination in Melbourne , you can contact us directly with any questions about how these pricing changes may affect your plan or supports. We are committed to transparency and clear guidance.

Call 1800 841 144 or email us here .

Disability and Homelessness: How the NDIS Can Help (and Where It Falls Short)

Tue, 14 Oct 2025 06:44:22 GMT

Homelessness and housing instability are growing challenges across Australia, and for people living with disability, the risks are even higher. Mental health issues, limited income, accessibility barriers, and system complexity all contribute to this problem.

At Hand in Hand Support Coordination in Melbourne , we often meet participants whose housing situation is deeply linked to their disability. This blog explores what research says, how the NDIS can (and can’t) help, and what evidence can strengthen your case if you’re experiencing homelessness or at risk of it, especially across Melbourne and Victoria.

1. Why are people with disabilities more vulnerable to homelessness

People with disability are significantly more likely to experience housing instability or homelessness. Some of the main factors include:

Lower income and financial stress: Many people with disability rely on government supports or part-time work, which often isn’t enough to meet high rental costs.
Discrimination and accessibility barriers: Private rentals rarely meet accessibility needs, and landlords may be unwilling to make adjustments.
Health and support complexity: Without consistent support coordination, medical and psychosocial needs can make maintaining housing difficult.
Life changes and crises: Hospital discharge, loss of a carer, domestic violence, or mental health episodes can suddenly leave a person without stable housing.

2. What the research tells us

Recent studies and reports highlight the connection between disability and homelessness:

Overrepresentation: The Australian Institute of Health and Welfare (AIHW) reports that people with disability are more likely to experience homelessness and are more frequently supported by Specialist Homelessness Services (SHS) than people without disability.
Low housing outcomes: In 2022–23, only around 6% of people with disability seeking long-term housing through SHS achieved it.
Higher risk: Research published in the International Journal of Environmental Research and Public Health found that people with disability face a significantly higher risk of homelessness compared to non-disabled populations.
Mental health links: Mental health links: Organisations like Mind Australia have documented how mental health challenges can both lead to and worsen housing instability , creating a cycle that’s hard to break.
Barriers to NDIS access: Studies from Western Australia show that people experiencing homelessness struggle to access NDIS supports due to complex application requirements and a lack of stable contact points.

These findings confirm what many service providers already see every day: housing instability and disability are deeply connected.

3. Can the NDIS help people experiencing homelessness?

The NDIS is not a housing program, but in certain cases, it can play a crucial supporting role.

What the NDIS can help with

If your housing instability is linked to your disability , the NDIS may fund supports that build capacity to live independently.
Supports can include Support Coordination , Improved Living Arrangements , or Specialist Support Coordination to connect you with housing and community services.
The NDIS may also fund home modifications , assistive technology , or skill-building supports once housing is secured.

What the NDIS can’t do

The NDIS does not provide housing directly.
It cannot fund rent, crisis accommodation, or cover general living costs.
If housing issues are unrelated to disability (for example, purely financial or due to market shortages), NDIS support may be limited.

That said, strong evidence and the right support coordination can help link you to housing providers, advocate for SDA (Specialist Disability Accommodation) eligibility, and ensure your plan supports stability.

4. Housing and homelessness supports in Victoria

If you’re in Melbourne or regional Victoria, there are several pathways for help alongside your NDIS plan:

Specialist Homelessness Services (SHS): Provide crisis and transitional accommodation, outreach support, and links to long-term housing.
Specialist Disability Accommodation (SDA): Available for participants with very high housing support needs.
Victorian Housing Pathways: The state’s coordinated access system for social and community housing.
Integrated supports for housing stability: At Hand in Hand, we provide expert NDIS Support Coordination to help participants navigate complex housing and support systems. When appropriate, we also connect participants with trusted community services such as local housing providers or mental health agencies to ensure they receive the right combination of supports for their needs and goals.

5. What evidence helps when homelessness or housing instability affects you

When requesting NDIS supports related to housing, evidence is critical .
You’ll need to show how your disability makes it difficult to obtain or maintain stable housing.

Helpful evidence includes:

Letters or reports from GPs, psychologists, or allied health professionals
Assessments showing your current housing is unsafe or unsuitable
Documentation from homelessness or crisis support services
Case notes describing how instability affects your daily functioning
Proof of life changes (hospital discharge, domestic violence, loss of informal supports)
Records of unsuccessful housing attempts or applications

A Support Coordinator or Specialist Support Coordinator can help you prepare and present this information effectively at your NDIS plan meeting or review.

7. The challenges and what needs to change

While the NDIS provides vital disability supports, several challenges remain:

Limited affordable housing: Even with funding, many participants can’t find suitable homes.
System silos: Disability, health, and housing sectors often don’t coordinate well.
Access barriers: Without a fixed address or ID, people experiencing homelessness struggle to apply for NDIS or maintain communication.
Policy gaps: The NDIS was never designed as a housing scheme, and new policies are needed to bridge this gap.

Encouragingly, homelessness is now recognised as a priority area in the National Disability Strategy, an essential step toward more integrated, long-term solutions.

8. Final thoughts: Moving forward with the right support

Homelessness is complex, but it’s not hopeless.

For people living with disability or mental health challenges, the NDIS can be part of the solution when used alongside local housing and support services.

At Hand in Hand Support Coordination , we help participants across Melbourne and Victoria navigate these challenges with experience, compassion, and strong advocacy. From gathering evidence to connecting with housing providers and managing your NDIS plan we’re here to help.

Need Support Coordination That Puts You First?

Call 1800 841 144. Let’s work together to build stability, independence, and hope, hand in hand.

NDIS Support Coordination: Top 10 Frequently Asked Questions + How to Know If It’s Right for You

Tue, 14 Oct 2025 06:36:05 GMT

Are you new to the NDIS or wondering how to get the most out of your plan? You’re not alone. One of the most commonly misunderstood parts of the NDIS is Support Coordination, what it is, who it’s for, and how to access it.

In this guide, we’ll answer the most frequently asked questions about NDIS Support Coordination , explain the support coordination's different levels , what kind of evidence you need to request it, and how to tell if a Support Coordinator is the right fit for you.

1. What is Support Coordination?

Support Coordination is a capacity-building support under the NDIS. It’s designed to help you:

Understand and use your NDIS plan
Find and connect with the right services
Coordinate multiple supports
Build your confidence and independence
Achieve your goals

2. What are the different levels of Support Coordination?

The NDIS offers three levels of Support Coordination:

Support Connection (Level 1)
Helps you connect with informal, community, and funded supports. The goal is to help you start using your plan effectively.

Support Coordination (Level 2)
Supports you to build the skills to manage your plan, services, and support team more independently. Ideal for people with moderate complexity in their support needs.

Specialist Support Coordination (Level 3)
Designed for people with complex, high-level needs. A Specialist Support Coordinator brings expertise in managing risks, navigating crises, and stabilising support environments.

At Hand in Hand, we specialise in Level 2 and Level 3 support coordination , with deep experience supporting participants with mental health and physical disabilities.

3. Who can get Support Coordination in their NDIS plan?

Not every participant automatically receives this funding. Support Coordination is approved based on:

The complexity of your needs
The amount of support you're expected to manage
Whether you can coordinate supports on your own
Your goals and circumstances

4. How do I request Support Coordination?

You can ask for Support Coordination:

During your initial planning meeting
At your plan reassessment (review)
When your circumstances change (e.g. hospital discharge, carer stress, new diagnosis)

5. What evidence do I need to get Support Coordination approved?

To increase your chances of getting Support Coordination in your plan, it’s important to provide clear, relevant evidence.

Recommended evidence includes:

A letter from your GP, psychologist, or allied health professional
Reports outlining support needs or functional limitations
Case notes from a previous support coordinator (if relevant)
A personal statement about why you need help managing your plan
Documentation of life changes, such as homelessness, carer burnout , or mental health episodes

Being honest and detailed about your challenges is key to building a strong case.

6. What does a Support Coordinator actually do?

A Support Coordinator can help you:

Understand your plan and how funding works
Connect with NDIS-registered and community providers
Organise service agreements
Troubleshoot issues with services
Prepare for plan reviews
Advocate for your needs
Build your independence and decision-making

7. How do I know if a Support Coordinator is a good fit?

Not all support coordinators are the same, and the right fit makes a big difference.

Signs of a good Support Coordinator:

Listens to you and respects your choices
Has strong knowledge of the NDIS
Is responsive, reliable, and transparent
Has strong community and provider networks
Tailors the plan to your goals and preferences
Keeps you in control

8. What questions should I ask when choosing a Support Coordinator?

To make an informed choice, ask these questions during your first meeting:

How much experience do you have with participants like me?
Are you familiar with mental health, psychosocial, or physical disability supports?
How will you communicate with me, and how often?
Can you explain how you’ll help me work toward my NDIS goals?
What happens if I want to change services or need help with a crisis?
What provider connections do you have in my area?

9. Can I change my Support Coordinator?

Yes. If you’re not happy with your Support Coordinator , you have the right to change providers at any time.

Your NDIS plan is about your life — you don’t need to wait until your plan ends to make a switch. Simply notify your coordinator and choose someone who’s a better fit.

10. How do I get started with Support Coordination?

If you already have funding for Support Coordination, you can contact a provider like Hand in Hand to get started.

If you don’t have funding yet, start gathering the right evidence and speak to your LAC or planner about requesting it at your next review.

Need Support Coordination That Puts You First?

At Hand in Hand Support Coordination , we’re proud to support participants across Melbourne and Victoria with:

Deep knowledge of the NDIS
Experience in complex mental health and disability
Compassionate, goal-focused support
A strong track record of advocacy and results

Call us today on 1800 841 144. Let’s walk the NDIS journey together.

How to Engage with a Support Worker (And What They Actually Do)

Tue, 14 Oct 2025 06:27:50 GMT

Support workers play a crucial role in helping NDIS participants live more independently, safely, and confidently. Whether it’s getting ready in the morning, attending community activities, or supporting your mental wellbeing, a good support worker can make a real difference in your daily life.

But if you’re new to the NDIS or have never worked with a support worker before, you might be wondering:

What exactly does a support worker do?
How do I choose the right one?
What should I expect from the process?

In this blog, we’ll walk you through what support workers can help with, how to find the right fit, and how a support coordinator (like us at Hand in Hand) can help guide the process.

What Does a Support Worker Do?

Support workers assist NDIS participants with daily tasks, community access, personal care, and social connection. Their job is to help you live life on your terms, while keeping you safe, respected, and supported.

Here are some of the key things support workers help with:

Personal care: showering, dressing, grooming, toileting
Domestic tasks: cleaning, laundry, cooking, meal prep
Transport: getting to appointments, shops, community outings
Social and community participation: going to events, joining programs, visiting friends
Skill building: learning to cook, manage money, use public transport
Emotional support: being a trusted presence for mental wellbeing

Every support worker relationship is different and tailored to your NDIS goals and personal preferences.

How to Engage with a Support Worker

Engaging with a support worker isn’t just about booking a service, it’s about building a relationship of trust and support.

Here are the key steps:

1. Identify Your Support Needs

Before you start looking for a support worker, ask:

What do I want help with each day or week?
What are my goals (e.g., independence, health, social connection)?
Do I need someone with specific experience (e.g., mental health, mobility needs)?

Your support coordinator can help you map this out.

2. Choose the Right Provider

You can choose to:

Hire a support worker through a registered provider
Find one through a platform (like Mable, Hireup)
Engage directly if you self-manage

Make sure the person or agency:

Has experience with your type of support needs
Holds the correct clearances ( NDIS Worker Screening, police check )
Matches your communication style and values

3. Agree on a Support Plan and Schedule

Once you've found someone you like:

Clearly outline what support they’ll provide
Set expectations around hours, tasks, breaks, and flexibility
Agree on communication preferences and reporting
Make sure pricing is aligned with the NDIS price guide

4. Build a Positive Working Relationship

It’s okay to set boundaries, give feedback, and ask questions.

Be honest about what’s working and what’s not
Make space for mutual respect
If something feels off, speak to your support coordinator or provider

What Makes a Good Support Worker?

A great support worker is someone who is:

Respectful of your choices and independence
Reliable and consistent
Skilled and trained for your specific needs
A good communicator
Trauma-informed and culturally aware (when relevant)

How a Support Coordinator Can Help

At Hand in Hand Support Coordination, we help NDIS participants with Melbourne Support Coordination and Victoria find and engage the right support workers for their needs. We:

Help you understand your funding and what you can use it for
Connect you with trustworthy, reliable support providers
Troubleshoot issues or breakdowns in service
Review and adjust your supports as your needs change

We’re here to make sure your supports actually work for you, not the other way around.

Final Thoughts

A support worker is more than just a helper, they’re someone who walks beside you to help you live the life you want. With the right match and clear communication, your support worker can become a powerful part of your care team.

At Hand in Hand, we offer support coordination and Specialist Support Coordination (Level 2 and 3) for NDIS participants with complex needs across Melbourne and Victoria. Whether you're navigating multiple services, mental health supports, or medical needs, we help you build the right team including trusted support workers.

NDIS Transport Support Explained: Funding, Eligibility & How to Use It

Tue, 14 Oct 2025 06:20:48 GMT

Getting to work, medical appointments, community activities, or simply visiting family is a vital part of daily life. But for many NDIS participants, transport isn’t always straightforward. The National Disability Insurance Scheme (NDIS) offers transport fundin g to help eligible participants stay mobile, independent, and connected.

At Hand in Hand, we provide specialist Support Coordination for NDIS participants with complex needs across Melbourne and Victoria. In this guide, we break down how NDIS transport funding works and how Support Coordinators can help you make the most of it.

What Is NDIS Transport Funding?

NDIS transport funding helps cover the cost of travel for participants who can’t use public transport due to their disability. It ensures participants can access:

Medical appointments
Employment or education
Community participation
Social activities
Everyday errands and essential travel

This support is usually part of your Core Supports budget. Additional transport-related supports, like vehicle modifications, may be funded under Capital Supports depending on your needs.

Types of NDIS Transport Support

Participants with complex mobility needs may receive additional support through Capital Supports , which may include:

Vehicle modifications (e.g., wheelchair lifts, hand controls)
Specialist disability transport assessed by an occupational therapist or other allied health professional

1. Transport Allowance (Core – Category 2)

This is a regular payment for participants who can’t use public transport. It’s paid directly to your bank account and divided into three funding levels:

Level 1 : Up to $1,784/year (limited community activity)
Level 2 : Up to $2,676/year (part-time work or regular outings)
Level 3 : Up to $3,456/year (full-time work/study or frequent travel needs)

These figures are updated annually by the NDIA.

2. Activity-Based Transport

This covers transport costs when a support worker drives you to or accompanies you to appointments or activities. It’s usually charged per kilometre or with a set fee as part of the provider’s invoice.

3. Specialised Transport and Vehicle Modifications

What If You Can’t Travel Alone?

If you’re unable to travel independently due to physical, cognitive, or sensory impairments, the NDIS may fund a support worker to accompany you during travel. This support is usually covered under Core Supports – Assistance with Social and Community Participation or Assistance with Daily Living , depending on the purpose of the trip.

Your Support Coordinator can help ensure:

The right category is used when claiming transport with support
Providers understand your needs and goals
Your funding is sufficient and not misused

How a Support Coordinator Can Help

Navigating NDIS transport funding can be complex. Melbourne Support Coordinators at Hand in Hand provide essential guidance to help you:

1. Secure the Right Transport Funding

Prepare for planning meetings with evidence and reports
Outline your transport needs clearly to your planner
Make sure your funding reflects your lifestyle and goals

2. Connect with Trusted Transport Providers

Match you with providers who understand your mobility, sensory, or communication needs
Ensure vehicles are accessible and providers are reliable
Check compliance if your plan is NDIA-managed

3. Manage and Maximise Your Budget

Help you track transport usage and avoid over/under-spending
Identify opportunities to combine supports (e.g., community access)
Assist with plan reviews if your needs change

4. Plan for Comfort, Safety, and Independence

Consider mobility aids, preferred travel times, and accessibility
Include cultural or personal preferences in travel planning
Ensure transport supports your NDIS goals

Common Questions About NDIS Transport

Transport Shouldn’t Be a Barrier

NDIS transport funding exists to keep you connected and independent. With the right support and planning, getting from A to B doesn’t have to be a daily challenge.

At Hand in Hand, our experienced Melbourne NDIS Support Coordinators help participants across Melbourne and Victoria navigate the NDIS with confidence. We work with you to make sure your transport needs are understood, funded, and well supported.

Call us today on 1800 841 144 or visit our website to learn more.

Positive Behaviour Support and Housing: Creating Stable Living Arrangements for NDIS Participants with Complex Needs

Thu, 04 Sep 2025 03:16:16 GMT

Finding suitable housing is one of the biggest challenges for NDIS participants living with complex needs or psychosocial disability. But housing isn’t just about where you live, it’s also about how supports are set up around you.

For participants who experience sensory sensitivities or concerning behaviours, a Positive Behaviour Support (PBS)-informed approach can make the difference between a housing arrangement that breaks down and one that becomes a safe and stable home.

At Hand in Hand Support Coordination, we don’t deliver Behaviour Support Plans ourselves, but we embed PBS principles into how we coordinate housing supports. This ensures that Behaviour Support Plans are understood, followed, and integrated into the day-to-day routines of housing and support teams.

What Is Positive Behaviour Support (PBS)?

Positive Behaviour Support (PBS) is an evidence-based approach designed to improve the quality of life for people with disability, while reducing behaviours of concern.

PBS focuses on:

Understanding the reasons behind behaviours of concern
Adjusting environments to reduce stress and triggers
Building positive skills and independence
Promoting safety, comfort, and community participation
Reducing the use of restrictive practices

At its heart, PBS is person-centred and strengths-based . It recognises that behaviours are a form of communication and by listening, adapting, and supporting, better outcomes can be achieved for participants and those around them.

How Do You Get a Behaviour Support Plan?

An NDIS-registered Specialist Behaviour Support Practitioner creates a Behaviour Support Plan (BSP).

Here’s how the process works:

Referral – Usually made through your NDIS plan if you have funding for “Improved Relationships.”
Assessment – The Behaviour Support Practitioner works with you, your family, and support team to understand behaviours of concern and their triggers.
Plan Development – A written Behaviour Support Plan is created, outlining proactive strategies, skill-building opportunities, and steps to reduce restrictive practices if they’re in place.
Implementation – Your support team (including housing providers, support workers, and coordinators like us) follow the plan in daily practice.
Review – Plans are regularly reviewed to ensure they remain relevant and effective.

Why PBS Matters in Housing

Many participants needing housing also:

Experience sensory sensitivities
Live with behaviours of concern
Require structured, consistent supports

Without a PBS-informed approach, housing placements can break down, leading to unnecessary moves, disrupted supports, and stress for participants and their families.

By aligning housing coordination with PBS , we help ensure that environments are not only physically suitable but also emotionally and behaviorally supportive.

How PBS-Informed Housing Support Works

A PBS-informed approach to housing support means:

Adjusting environments to reduce triggers and promote comfort
Coordinating support teams to follow Behaviour Support Plans consistently
Encouraging meaningful activity and participation in the community
Facilitating safe, inclusive relationships within the home and neighbourhood

This way, housing becomes more than just accommodation; it becomes a foundation for stability, well-being, and growth.

Our Role as Support Coordinators

At Hand in Hand Support Coordination, we bring PBS principles into every housing journey by:

Keeping a person-centred, holistic focus
Working closely with families, therapists, and behaviour support practitioners
Supporting the consistent and ethical implementation of Behaviour Support Plans
Advocating for environments that reduce restrictive practices
Driving systems change where needed to improve housing outcomes

The Benefits of a PBS-Informed Approach to Housing

When PBS is integrated into housing support coordination , the benefits are clear:

More stable housing outcomes
Reduced risk of placement breakdown
Safer, more inclusive living environments
Meaningful progress towards independence
Greater confidence for carers and support networks

Conclusion

Housing isn’t just about bricks and mortar; it’s about creating the right environment where someone can live with dignity, safety, and independence.

At Hand in Hand Support Coordination , our PBS-informed approach ensures that housing arrangements are not only coordinated effectively but also set up for long-term success. By working with behaviour support practitioners, families, and service providers, we help participants with complex needs find not just a house, but a home where they can truly thrive.

NDIS Foundational Supports: What They Are, Who They Affect, and What Comes Next

Mon, 01 Sep 2025 06:13:43 GMT

Following the recommendations of the 2023 NDIS Review, the scheme is preparing for some of the most significant changes since its inception. One of the most notable is the introduction of foundational supports , a new layer of services designed to extend support to people who may not meet full NDIS eligibility but still need meaningful assistance in daily life. These supports are part of broader NDIS reforms aiming to strengthen early intervention and community-based support.

At Hand in Hand, we specialise in support coordination for people with psychosocial and complex disabilities across Melbourne. As reforms unfold, we are working closely with participants and families to ensure no one is left behind.

What Are Foundational Supports?

Foundational supports are being introduced as part of NDIS reform. While they sit outside individualised NDIS plans, they are still part of the broader NDIS ecosystem and aim to serve people who need support but don’t meet full scheme eligibility.

They aim to:

Offer early intervention before issues escalate
Address gaps in mainstream services
Support people who don’t qualify for NDIS plans
Reduce reliance on crisis services or long-term intensive supports

These supports may include:

Mental health and wellbeing programs
Peer and community-based services
Carer support and training
Connection to local resources and programs (note: support coordination has not been confirmed as a foundational support at this stage)

The goal is to create a universal safety net for people whose needs may not be considered "permanent and significant" but are still critical.

Why It Matters for People with Psychosocial and Complex Needs

For people with psychosocial disabilities such as those managing schizophrenia, PTSD, bipolar disorder or complex trauma, challenges are often episodic, fluctuating, and multifaceted. Many also experience barriers in housing, employment, social connections, and daily functioning.

Historically, these individuals have struggled to:

Meet the eligibility criteria for the NDIS, or
Maintain funding due to changing assessments and inconsistent decision-making

Foundational supports may offer new pathways for people who have been excluded from the scheme or struggled to maintain plans. However, they also raise important concerns about adequacy, access, and whether they will meet the needs of individuals with complex conditions.

Will people lose their current NDIS funding?
Will foundational supports meet their real-world needs?
Will these supports be consistent, recovery-oriented, and easily accessible?

Where Are We Now? Understanding the NDIS Reforms

You may have heard that the NDIS is changing, and you’re not alone if you’re unsure what that means. The good news is: the significant changes aren’t happening overnight, and you don’t need to navigate them on your own.

What’s Changing?

In late 2023, the government completed a major review of the NDIS. One of the key recommendations was to introduce “foundational supports” , a new type of support for individuals who may not require a full NDIS plan but still need assistance in their daily lives.

This includes:

Early support for mental health challenges
Help for carers and families
More access to community and peer-based services

Are These Changes Happening Now?

Not yet, but design and consultation are currently underway, with trials expected in late 2025 and full rollout from mid-2026.

The government is currently designing how foundational supports will work
Trial programs may begin in late 2025
Full rollout is planned from mid-2026 and beyond
No one is being removed from the NDIS right now because of this

Why It Matters for People with Complex Needs

This is one of the biggest concerns. People with complex mental health needs often rely on specialist, long-term supports through the NDIS. There’s a risk that some participants could be moved out of funded support and into more generalised community services, which may not be the right fit for their needs.

That’s why, at Hand in Hand Support Coordination , we’re:

Staying informed about the reforms
Helping our participants prepare for any future changes
Ensuring that your voice is heard and your support needs are not overlooked

What Should You Do Now?

If you're currently receiving support coordination from us:

You don’t need to make any changes right now
If your plan is due for review, we’ll work with you to ensure it reflects your ongoing needs
If you’re unsure about how these reforms could affect your NDIS plan, talk to your support coordinator

We’re here to support you, our participants, through every step of the process with clarity, confidence, and compassion.

The Risk: More Gaps, Not Fewer

While foundational supports are designed to bridge the service gap, there is a risk that they could create new problems, particularly for people with complex needs.

Consider someone currently supported under the NDIS. Their plan might include:

Support coordination
Psychosocial recovery coaching
Assistance with daily living
Community access and social participation

If participants are transitioned away from funded NDIS plans during reviews and instead offered foundational supports, they may lose access to tailored services that are essential to their wellbeing and recovery. This is why eligibility reviews and support advocacy are so critical.

For people who rely on long-term, coordinated care, this change could leave them without the support they need to thrive or even to stay safe.

How Hand in Hand Support Coordination Is Responding

At Hand in Hand Support Coordination, we work closely with participants and their families. We’re preparing for these changes by:

Proactive Support Planning

We’re already engaging with participants to understand how upcoming changes may affect their plans, and preparing strategies to maintain continuity of care.

Navigation and Advocacy

We’re helping individuals understand their rights and ensuring that those who should remain on the NDIS aren’t inappropriately transitioned to lower levels of support.

Building Strong Local Networks

Foundational supports will depend on high-quality community partnerships. We are mapping out reliable local services across Melbourne to ensure our participants stay connected.

Specialised Support for Psychosocial Disability

Our experience with trauma-informed practice and complex needs means we understand the nuances of recovery and the importance of consistency. We’re advocating for foundational supports to be built on these principles, not just cost-efficiency.

What Comes Next?

The design and rollout of foundational supports are still under development, and implementation is expected to occur over the coming years. But for many participants, the uncertainty has already begun.

At Hand in Hand Support Coordination, we are committed to supporting our community through this period of reform. We will continue to stay informed, educate participants, and advocate for support systems that are fair, inclusive, and person-centred.

Need Specialist Support Coordination in Melbourne?

While no participants are currently being removed from the NDIS due to these changes, it's important to be prepared and informed ahead of plan reviews.

If you're an NDIS participant living with complex or psychosocial disability, and you need expert help navigating your plan or upcoming reforms, Hand in Hand Support Coordination is here to support you.

We work with people across Melbourne who require specialist support coordination , particularly those with high or complex needs who need someone in their corner.

Contact us today to:

Review your current plan
Prepare for upcoming changes to the NDIS
Ensure your supports continue to meet your goals and needs

At Hand in Hand, we walk with you , not just beside you, every step of the way.

NDIS Commission Priorities for 2025–26: What It Means for You

Mon, 01 Sep 2025 05:20:49 GMT

The NDIS Quality and Safeguards Commission is responsible for making sure that people with disability receive safe, high-quality services under the National Disability Insurance Scheme (NDIS). Each year, the Commission outlines its key focus areas, and for 2025–26, the message is clear: stronger protections, higher accountability, and better training across the sector.

In this blog, we’ll explain what the new priorities are, why they matter, and what they mean for you as a participant or family member.

What Is the NDIS Commission?

The NDIS Commission is an independent body responsible for overseeing the quality and safety of NDIS supports and services. Its role includes:

Registering and monitoring providers
Setting standards of practice and training
Handling complaints about providers and workers
Investigating serious incidents and unsafe practices

In short, the Commission is there to protect participants and ensure that providers meet the highest possible standards.

The NDIS Commission’s Priorities for 2025–26

1. Reducing Restrictive Practices

Restrictive practices are actions that limit a person’s rights or freedom, such as physical restraint or seclusion. While sometimes used in specific, carefully regulated situations, the goal is always to reduce reliance on these practices.

In 2025–26, the Commission is placing stronger emphasis on ensuring that restrictive practices are only used as a last resort, with clear behaviour support plans in place, and with participant dignity at the centre.

2. Better Oversight of Unregistered Providers

Not every provider in the NDIS system is registered with the Commission. Some participants, particularly those who are self-managed, may choose to work with unregistered providers.

The Commission has recognised that stronger oversight of these providers is needed, especially in high-risk areas. This focus will enhance accountability and help participants feel more secure when using unregistered services.

3. Higher Standards of Worker Training and Skills

Quality care starts with skilled, knowledgeable workers. The Commission’s new priorities highlight the need for better worker training, including:

Meeting mandatory compliance requirements (e.g. NDIS Code of Conduct, Worker Orientation Module)
Ongoing training in areas like complex care, behaviour support, and mental health
Greater accountability for ensuring workers are fit and safe to deliver supports

This benefits participants directly, as you can expect better-trained staff who understand your rights and needs.

One of the key safeguards is the NDIS Worker Screening Check , which helps ensure that only safe and suitable people can work in the sector.

4. Managing High-Risk Health Concerns

Some NDIS participants with complex health conditions that require extra care and oversight. The Commission is focusing on ensuring that providers have the necessary systems, training, and safeguards in place to manage these risks safely.

This includes stronger monitoring of incident reporting and ensuring providers respond appropriately when a participant’s health or safety is at risk.

Why This Matters to Participants

For people receiving NDIS supports, these priorities translate into:

Greater protection of your rights
More consistent quality of care across both registered and unregistered providers
Better-trained staff who are prepared to support complex and psychosocial needs
Higher accountability for providers and workers

Ultimately, these changes are designed to provide participants and their families with greater peace of mind.

How It Affects Providers

Providers will need to:

Strengthen their internal policies around restrictive practices
Ensure all workers are up-to-date with training and compliance
Be more transparent about safety measures and reporting processes
Prepare for tighter monitoring by the Commission

For participants, this means you can expect more transparent communication, higher standards, and improved safety when working with providers.

How Support Coordination Helps You Navigate These Changes

At Hand in Hand Support Coordination, our role is to:

Help you understand the standards providers must meet
Connect you with providers who are compliant and trustworthy
Support you in raising concerns if a provider doesn’t meet expectations
Advocate for your rights, especially if restrictive practices are involved
Guide you through complaint processes if issues arise

We specialise in working with participants who have complex and psychosocial needs across Melbourne and Victoria, ensuring your supports are not only practical but also safe and respectful.

Final Thoughts

The NDIS Commission’s priorities for 2025–26 focus on strengthening safeguards and building a safer, more accountable disability sector. For participants, this means greater confidence that the people and organisations you work with are trained, transparent, and committed to your wellbeing.

As a local support coordinator , Hand in Hand stays across these changes so you don’t have to. Our focus is on empowering you with safe support that respects your rights and helps you achieve your goals.

Can the NDIS Fund an Assistance Dog? A Step-by-Step Guide for People with Complex Needs

Mon, 01 Sep 2025 05:19:32 GMT

For many people living with disability, especially those with psychosocial or complex needs , an assistance dog can be life-changing. These highly trained animals do far more than offer companionship; they help reduce anxiety, increase safety, and empower people to live with greater independence and confidence.

However, despite their value, obtaining an assistance dog through the NDIS isn’t straightforward. It involves specific requirements, thorough documentation, and a clear case that the dog is both reasonable and necessary for the participant’s unique disability needs.

In this guide, we’ll break down everything you need to know:

What the NDIS considers an “ assistance dog ”
When funding might be approved
What’s usually covered (and what’s not)
Steps to apply successfully

What Is an Assistance Dog Under the NDIS?

Not all dogs that help or provide comfort are considered assistance animals under the NDIS.

To be eligible for funding, the dog must be:

Specifically trained to carry out tasks directly related to your disability
Able to perform at least three support tasks that assist with daily functioning
Trained to meet public access requirements (able to accompany you in public places safely)
Supplied or trained by an accredited provider , or meet your state or territory’s legal requirements for assistance animals

This means the NDIS will not fund emotional support animals, therapy dogs, or pets that have not been professionally trained to complete task-based supports.

What Types of Tasks Can Assistance Dogs Perform?

Assistance dogs are trained to meet a wide range of disability support needs. Common examples include:

For psychosocial or psychiatric disabilities:

Interrupting harmful behaviours (e.g. self-harm, panic attacks)
Creating space in crowded areas to reduce sensory overload
Waking a person during night terrors
Providing pressure therapy during anxiety episodes
Supporting safer community access and mobility

For physical or neurological disabilities:

Retrieving dropped items or medications
Opening doors, pressing buttons, or turning on lights
Alerting others in case of medical emergencies
Supporting safe mobility or balance

Every assistance dog is trained to meet the individual needs of its owner, and these tasks must be clearly linked to the participant’s disability in the NDIS application.

Will the NDIS Approve Funding for an Assistance Dog?

The NDIS will only fund an assistance dog if it meets the following strict criteria:

1. Directly Related to Your Disability

The dog must help reduce or manage the impact of your disability, not simply provide comfort.

2. Supports Your NDIS Plan Goals

For example: building independence, improving mental health, and increasing community access.

3. Effective and Beneficial

There must be evidence that an assistance dog is a practical support for your needs, and that other supports have not worked as well.

4. Value for Money

NDIS planners compare the cost of the dog and its ongoing care to the cost of other supports (e.g. support workers or therapy).

5. Meets Safety and Welfare Standards

You must be able to care for the dog and manage its needs safely and effectively. The dog must also be safe for others and well-suited for public access.

If your application meets these requirements and is supported with strong evidence, you may be approved for funding.

What Can the NDIS Fund for Assistance Dogs?

If approved, the NDIS may fund:

Assessment and matching services by an accredited provider
The purchase or training of the assistance dog
Training for you (the handler) to learn how to work with the dog
Some travel or accommodation, if required, to complete training
Limited ongoing support (maintenance training, specialised veterinary costs)

However, the NDIS does not fund:

General pet costs (e.g. food, toys, basic vet care)
Untrained dogs or informal therapy animals
Breeding or early-stage training without a clear link to your disability

How to Apply for Assistance Dog Funding

To apply for NDIS funding, you’ll need a transparent and evidence-based application . This includes:

1. A detailed letter or report from a specialist or allied health professional

Outlining your disability
Describing how the dog will support your daily life and goals
Confirming that other support options have been tried or are less effective

2. A quote or support plan from an accredited assistance dog provider

Including training details, timelines, and costs

3. Updated NDIS goals

Make sure your plan reflects goals that align with the assistance dog’s role (e.g. increased independence, reduced use of support workers)

4. Supporting documentation about your capacity to care for the dog

This might include a household support plan or help from informal carers

A Support Coordinator can play a key role in preparing and organising this application.

Common Reasons NDIS Applications for Dogs Are Declined

Even well-intentioned applications can be declined. Common reasons include:

The dog is not trained or certified as an assistance animal
The application is focused on emotional support, not task-based assistance
There is not enough clinical evidence to show that the dog meets your disability needs
The dog is seen as duplicating other supports in your plan
There is no cost comparison or evidence of value for money
The participant cannot demonstrate the ability to care for the dog over time

How Hand in Hand Support Coordination Can Help

At Hand in Hand, we support participants across Melbourne and regional Victoria with complex and psychosocial needs.

W e can help you:

Understand if an assistance dog is likely to be considered reasonable and necessary under your circumstances
Connect you with accredited providers to obtain quotes and training information
Work with your allied health professionals to build strong supporting evidence
Coordinate your plan and documentation for NDIS reviews or appeals
Advocate for your needs in meetings with planners or LACs

We know how detailed and overwhelming the process can feel. Our job is to make it easier.

Final Thoughts

Assistance dogs can transform lives, but securing funding through the NDIS requires planning, accurate documentation, and a clear connection to your support needs.

At Hand in Hand Support Coordination , we specialise in supporting participants with complex mental health and physical disabilities across Melbourne and Victoria. Our team specialises in Level 2 and Level 3 Support Coordination , with a focus on tailoring services to your unique needs, goals, and budget.

With strong industry connections and a compassionate, participant-first approach, we work alongside you to navigate the NDIS, ensuring you receive the supports you deserve.

How to Change Your Support Coordinator in Melbourne: A Step-by-Step Guide

Mon, 01 Sep 2025 05:13:53 GMT

Changing your NDIS Support Coordinator can feel overwhelming, but it doesn’t have to be.

Whether you’re looking for more personalised care, better communication, or a team with deeper experience in complex or psychosocial needs, you have the right to choose a coordinator who’s the best fit for you.

In this guide, we’ll walk you through everything you need to know about switching Support Coordinators in Melbourne, including the why, when, and how.

Why Change Support Coordinators?

There are many reasons NDIS participants may want to change their Support Coordinator. Some of the most common include:

Lack of clear communication or guidance
Delayed response times or difficulty contacting your coordinator
Not feeling heard or supported in decision-making
Looking for someone with more experience in complex or psychosocial disabilities
Wanting a local Melbourne-based team that understands the system
Needing a better personal fit or a fresh approach

You deserve a Support Coordinator who listens, understands your goals, and helps you maximise the benefits of your NDIS plan.

Are you unsure whether to switch?

Read our guide: What to Do If Your Support Coordinator Isn’t Meeting Your Needs , which outlines the red flags and your rights as an NDIS participant.

Steps to Change Support Coordination Services in Melbourne

Here’s a straightforward, step-by-step guide to help you make the switch with confidence and ease.

1. Discuss Your Concerns First

If you feel safe doing so, try having an open and respectful conversation with your current Support Coordinator. Challenges can be addressed by improving communication and clarity around expectations.

However, if your concerns continue or if the relationship isn’t working, it’s okay to take the next step.

2. Review Your Service Agreement

Check the Service Agreement you signed with your current provider. It will outline:

The required notice period (often 2–4 weeks)
How to formally end the agreement
Any documentation or handover process needed

Following this process ensures a smooth and compliant transition that meets NDIS expectations.

3. Search for a New Support Coordinator

Start looking for a new provider that better aligns with your needs. When choosing a new Support Coordinator in Melbourne, look for:

Experience with your specific disability or support needs
Strong communication and availability
Positive client reviews
A personalised, respectful approach
Local knowledge of Melbourne-based services and supports

Hand in Hand Support Coordination specialises in working with participants who have complex needs and psychosocial support needs in Melbourne and regional Victoria.

4. End the Current Service Booking

Once you’ve selected a new provider, your current Support Coordinator (or you) will need to end the existing Support Coordination service booking in the NDIS portal.

Make sure:

A precise end date is set
The new service booking does not overlap incorrectly
Your new provider has confirmation that funds are available

This step ensures there is no confusion or delay in starting with your new coordinator.

5. Inform the New Support Coordinator

Your new Support Coordinator will likely ask for:

A signed Service Agreement
A copy of your current NDIS Plan
Any recent reports or documents to help them understand your needs and goals

At this stage, it’s helpful to share as much context as you feel comfortable with. The more information they have, the better they can support you from day one.

6. Ensure a Proper Handover

Where possible, your current Support Coordinator should provide a short handover summary to the new provider. This can include:

Current supports are in place
Any barriers you’ve faced
Notes on upcoming reviews or assessments
Information about any goals or strategies already in progress

This helps reduce disruption and ensures continuity of support.

If a handover document isn’t available, don’t worry — your new coordinator can work with you to build a clear understanding.

7. Continue Using Your Existing NDIS Funding

You don’t need to wait for a new NDIS plan to begin working with your new Support Coordinator. Your current Support Coordination funding can be reallocated to your new provider immediately, provided the service booking is set up correctly in the NDIS portal.

Ensure that funding is available and that your new provider has all the necessary information to initiate the process.

Final Thoughts: You Have the Right to Choose

Switching Support Coordinators is a personal decision and one that should reflect your right to choose the supports that work best for you.

If your current provider isn’t meeting your needs, or if you simply feel ready for a change, you are entitled to seek a better fit. What matters most is that you feel heard, supported, and confident in your plan.

At Hand in Hand Support Coordination in Melbourne , we’re here to make that transition simple and stress-free. From your first conversation with us, you’ll be met with compassion, clarity, and expert support designed around your goals.

Specialist Disability Accommodation (SDA): What It Is & How to Access It

Mon, 11 Aug 2025 00:20:48 GMT

Home is more than just four walls. It’s safety, comfort, and the freedom to live life on your own terms. But for people with significant support needs, finding that kind of space isn’t always simple.

That’s where Specialist Disability Accommodation (SDA) can make a difference. For National Disability Insurance Scheme (NDIS) participants with extreme functional impairment or very high support needs, SDA offers a level of accessibility, safety, and independence that mainstream housing often can’t provide.

But what exactly is SDA? Who is eligible for it? And how does it work with other NDIS supports?

In this blog, we’ll break down what you need to know about SDA, including how to get started if you or your loved one is considering this type of housing.

What Is a Specialist Disability Accommodation (SDA)?

SDA refers to housing that has been specially designed or modified for people with significant physical, cognitive, or psychosocial disability. These properties are built to meet high accessibility standards and may include features such as wide doorways, ceiling hoists, assistive technology, reinforced walls, or smart-home systems, depending on the individual’s needs.

SDA is not about the supports you receive inside the home (like personal care or daily living assistance). Instead, it refers specifically to the bricks-and-mortar: the physical building itself.

The purpose of SDA is to support people who can't live safely or comfortably in standard housing, even with support. It enables greater independence, inclusion, and social and community participation, and is usually delivered in shared homes, villas, duplexes, or apartments in regular communities.

What Are the 4 Types of SDA?

The NDIS recognises four design categories of Specialist Disability Accommodation (SDA), each representing a type of housing designed to meet specific accessibility and support needs:

Improved Liveability

For people with sensory, intellectual, or cognitive impairment. These homes include features like clear sight lines, luminance contrasts, and accessible fixtures to improve ease of navigation and safety.

Fully Accessible

For people with significant physical disability. These homes include features like wide doorways, step-free access, adjustable bench heights, and assistive technology compatibility.

High Physical Support

High physical support is for people with significant physical impairment who require specialised equipment or support, such as ceiling hoists, emergency power backups, or automated doors.

Robust

For people who may have behaviours of concern that put themselves or others at risk. These homes are built with durable materials, reinforced walls, secure windows, and spaces that minimise sensory triggers.

Who Is SDA For?

SDA is intended for a small percentage of NDIS participants (generally around 6%) whose needs are considered complex and require highly accessible or purpose-built housing.

To be eligible, participants must demonstrate:

Extreme functional impairment, meaning they cannot perform daily tasks without a high level of support,
Or very high support needs, such as requiring intensive behavioural support or 24/7 support across multiple areas of life,
And that mainstream housing options would not adequately meet their needs, even with home modifications or assistive technology.

Eligibility is assessed by the NDIA, based on reports, assessments, and a formal SDA Housing Support Proposal.

What Is SDA Funding and How Does It Work?

SDA funding is part of the NDIS's Capital Supports category and is designed to cover the cost of the physical building, not the personal supports you receive inside the home. This means it’s separate from other funded supports like Supported Independent Living (SIL) or Individualised Living Options (ILO).

If you're approved for SDA funding, it will appear in your NDIS plan, specifying the type of SDA housing that suits your assessed needs. This includes the design category, location, and building type, such as an apartment, duplex, or house that meets specific accessibility standards.

The NDIS pays the SDA provider directly, so you’re not responsible for the capital or building costs. However, you may still be asked to contribute a regulated reasonable rent contribution, which is typically covered using your Disability Support Pension and Rent Assistance.

It's important to note that SDA funding does not cover personal care, support workers, or daily living assistance. These services must be funded separately, usually under your Core Supports or SIL line items.

Getting SDA funding approved can take time, as it requires strong supporting evidence and a formal Housing Support Proposal. Once approved, however, SDA funding opens the door to secure, accessible, and purpose-built SDA housing that aligns with your long-term goals.

How to Apply for SDA

Applying for SDA is not a quick or automatic process. It requires:

A clear explanation of your housing goals
Functional capacity assessments (e.g. occupational therapist reports)
Evidence that less restrictive alternatives (like home modifications or assistive tech) are not suitable
A formal Housing Support Proposal submitted to the NDIA

This proposal outlines your current living situation, your housing needs, and how SDA would improve your quality of life, safety, and independence.

What Is the Difference Between SIL and SDA Housing?

SIL (Supported Independent Living) and SDA (Specialist Disability Accommodation) often work together, but you should know that they’re not the same thing:

To sum it up: SIL is about the help you receive, and SDA is about the home you live in. They can be used together, but each has its own eligibility process and purpose.

Getting Support with SDA Coordination

End-to-End Support for SDA & SIL Coordination

Applying for Specialist Disability Accommodation (SDA) or Supported Independent Living (SIL) can be complex. It often involves detailed reports, assessments from allied health professionals, and multiple stages of NDIA documentation. That’s where experienced, tailored support coordination can make all the difference.

At Hand in Hand Support Coordination, we work with NDIS participants across Melbourne to coordinate both SDA and SIL supports through our NDIS housing support services . We help you explore your options, understand your eligibility, and manage the entire process from start to finish.

Making Housing Plans Work in the Real World

Our dedicated team can assist you with:

Gathering the right documentation and assessments for SDA and/or SIL
Preparing and submitting Housing Support Proposals
Identifying suitable housing and support providers
Coordinating transition plans that meet your goals and daily needs
Reviewing service agreements and ensuring your living arrangement is sustainable

We also help ensure that your SDA funding works seamlessly with your SIL supports, so your housing and daily assistance are fully aligned. Whether you’re moving into a purpose-built SDA home or organising 24/7 supports in a private residence, we focus on building safe, stable, and person-centred living arrangements.

For participants with behaviours of concern or complex environments, we bring a positive behaviour support -informed approach, adjusting environments, coordinating consistent teams, and promoting long-term SDA housing success.

We make your living arrangement not just functional, but truly empowering.

Takeaway

Specialist Disability Accommodation can be life-changing for the right participant — offering greater safety, comfort, and control over daily life. While the application process takes time and careful planning, the outcomes can open the door to a more independent and supported future.

Although SDA funding does not directly cover support like daily personal care or help around the home, it works alongside other funded services like SIL to create a complete, sustainable living arrangement.

When it comes to SDA or SIL, having the right support can make the path a lot clearer. At Hand in Hand Support Coordination, we’re here to help you understand your options, prepare your application, and coordinate every step of your disability housing journey.

Get a free consultation from us today and take the first step toward your ideal home.

What Is NDIS Worker Screening & Why It Matters to You

Mon, 11 Aug 2025 00:11:42 GMT

If you're receiving support through the National Disability Insurance Scheme (NDIS) or employing support workers privately, there is a decent chance that you have heard of the term "NDIS Worker Screening." But what does it actually mean, and why should it matter to you?

As your NDIS support coordination provider in Melbourne , we help you connect with NDIS providers and workers who meet NDIS quality and safeguarding standards. One of those safeguards is worker screening. In this blog, we explain what it involves, who needs it, and how we help make sense of it.

What Is an NDIS Workers Screening Check?

The NDIS Worker Screening Check is a formal, legislated assessment used to determine whether a person is safe to work with NDIS participants , particularly in roles that involve close, personal, or sensitive contact. It is conducted by state and territory worker screening units, who assess each individual on behalf of the NDIS Quality and Safeguards Commission.

Once the assessment is completed, the person is either:

Cleared

This means they are permitted to work in risk-assessed roles under the NDIS, such as support work, allied health, or service coordination,

Excluded

This means they are legally prohibited from working in specific disability support roles.

The outcome of the check is recorded in the NDIS Worker Screening Database, a national register that allows NDIS registered providers, and eligible unregistered providers or participants, to:

Confirm whether a worker has a valid clearance
Monitor the ongoing status of that clearance
Verify the worker's details using their unique screening ID

The system is designed to promote consistency and transparency across all states and territories, helping to protect NDIS participants and uphold quality standards. It ensures that individuals who are unsuitable to work in the disability sector are identified before they can begin workin, and removed if concerns arise after employment has started.

This screening process is one of several critical safeguards that form part of the NDIS’s commitment to participant safety and trust.

Who Needs an NDIS Worker Screening Check?

NDIS worker screening applies to anyone working in risk-assessed roles for a registered NDIS provider. These include:

Support workers
Behaviour support practitioners
Allied health professionals
Some administrative staff and contractors (depending on access and responsibilities)

If you're using unregistered NDIS providers or engaging workers directly (e.g. through self-management), you still have the right to check a worker’s screening status.

Can Workers Start Before Their Check Is Done?

In some states or territories, a worker may begin work with a registered NDIS provider while their application is being processed. However, conditions and restrictions may apply. The state-based worker screening unit can confirm the rules in your region.

How Long Does the NDIS Worker Screening Check Take?

It’s not possible to provide an accurate timeframe that applies to every applicant, as the duration can vary depending on several factors. In straightforward cases with no relevant history or issues flagged, the check may be completed within a few business days to a couple of weeks. However, if the application requires further assessment — for example, due to criminal history, prior disciplinary action, or incomplete information — it may take several weeks or longer.

Here’s a general overview:

Typical Processing Timeframes

Simple applications (with no relevant history): These can be processed in a few business days to a couple of weeks.
Complex applications (involving police history, disciplinary findings, or other checks): These may take several weeks or months, as the worker screening unit may need to gather information from multiple sources or conduct further risk assessments.

Factors That Affect Processing Time

Accuracy and completeness of the application
Delays in receiving police records or other background information
The need for further investigation or clarification
The specific state or territory’s workload and processing capacity

Working While Waiting

As mentioned previously, some states and territories allow workers to start in a risk-assessed role with a registered NDIS provider while their application is being processed. Always check with your local worker screening unit or your employer before commencing work.

What Qualifications Do You Need to Work for the NDIS (National Disability Insurance Scheme)?

Not just anyone can work within the NDIS or the National Disability Insurance Scheme. Before a person is allowed to support participants, they must meet a combination of legal, ethical, and (in many cases) professional requirements .

For general support roles, there’s no single mandatory qualification across the board. However, all workers must complete the NDIS Worker Orientation Module, agree to follow the NDIS Code of Conduct, and pass a NDIS Worker Screening Check, which is a detailed assessment that looks into their background, including criminal and disciplinary history. This process helps protect participants from harm and makes sure workers are safe and suitable to be in the sector.

For more specialised roles, such as nurses, occupational therapists, psychologists, or behaviour support practitioners, formal qualifications, registration with relevant professional bodies, and sector-specific experience are required. These workers must also meet all the same screening and compliance obligations.

This layered system of checks, training, and qualifications exists to give participants peace of mind. The NDIS has strict safeguards in place so that people entering the workforce are properly vetted, accountable, and ready to support you with the highest level of care and professionalism.

What Is a NDIS Worker Screening Clearance?

An NDIS Worker Screening Clearance is an official approval that confirms a person is safe to work with NDIS participants in certain roles. It is granted after a thorough background check conducted by a state or territory worker screening unit, on behalf of the NDIS Quality and Safeguards Commission.

This check assesses whether the person poses any risk to people with disability by reviewing police records, past employment history, professional conduct, and other relevant information. If no concerns are identified, the person is issued a clearance and added to the national NDIS Worker Screening Database.

A worker with a valid clearance can be employed in risk-assessed roles, such as support work, allied health, behaviour support, or administration roles that involve direct contact with participants. Employers and participants can check the status of a worker’s clearance in the database using their worker screening ID. But it's worth noting that only registered NDIS providers and participants or unregistered providers with approved access to the database can verify a worker’s clearance status. Not all employers automatically have access to the database.

This clearance is one of several safeguards under the NDIS. It helps to protect participants by making sure that only appropriate, trustworthy people are allowed to work in the sector.

Is NDIS Worker Screening Check a Yellow Card?

No, the NDIS Worker Screening Check is not the same as a Yellow Card, but it has replaced the Yellow Card system in some states, such as Queensland. The NDIS check is a nationally consistent assessment that applies across all Australian states and territories, whereas the Yellow Card was a Queensland-specific check under the old disability services system.

As of 1 February 2024, Queensland officially transitioned to the NDIS Worker Screening Check. Those working with NDIS participants in Queensland now need to apply for the NDIS check instead of a Yellow Card . The updated system provides a more uniform approach to safeguarding across the country.

Is a NDIS Check a Police Check?

No, the NDIS Worker Screening Check is more comprehensive than a standard police check. While it does include a review of criminal history, it also considers a broader range of information, such as:

Disciplinary or misconduct findings from past employment
Reports from professional registration bodies
Any other relevant history that could suggest a potential risk to people with disability

It’s a risk-based assessment designed specifically for the NDIS. The aim is not just to identify criminal offences but to evaluate whether a person is safe and suitable to work with NDIS participants.

Where We Come In as Support Coordinators

At Hand in Hand Support Coordination, we don’t carry out worker screening ourselves. That responsibility sits with the relevant worker screening unit in your state or territory. However, we play an important role in helping you engage with the right supports confidently, by referring registered NDIS providers who meet the quality and safeguarding standards expected under the NDIS.

Whether your plan includes Level 2 – Coordination of Supports or Level 3 – Specialist Support Coordination, we focus on helping you build a safe, effective, and reliable network of supports tailored to your needs.

Level 2: Coordination of Supports

If you're funded for Level 2 support coordination , we work alongside you to make sense of your plan, explore your options, and build the skills you need to manage your services over time.

When it comes to connecting with providers, our role includes:

Referring you to registered NDIS providers , whose staff must hold a valid NDIS Worker Screening Clearance
Helping you set up and manage services , including service agreements and bookings
Coaching and reflection , so you can adjust supports as your needs evolve
Building your capacity to understand service quality and make informed decisions

If you choose to engage unregistered providers, we’ll talk through the things to consider — including the importance of verifying that any worker has passed an NDIS Worker Screening Check. While we don’t assist with accessing the screening database, we can help you understand how this choice fits into your plan goals and responsibilities.

Level 3: Specialist Support Coordination

Level 3 support coordination is designed for participants facing complex life circumstances, multiple service systems, or heightened risk factors. In these situations, you need a skilled, hands-on approach to keep everything aligned, especially when multiple NDIS providers are involved.

Our team offers:

Strategic service planning to reduce complexity and remove barriers
Expert specialist disability support provider matching based on your goals, needs, and preferences
Monitoring NDIS provider responsibilities , including whether the services they offer align with their legal and compliance obligations — such as worker screening
Crisis and conflict response , including coordination between health, housing, justice, and disability systems

We prioritise connecting you with providers who have the right expertise and safeguards in place, so you can trust that your supports are safe, appropriate, and working in your best interest.

No matter your level of support, our focus is on building a strong, stable foundation that supports your wellbeing, with NDIS worker screening and provider quality forming an important part of that picture. You stay in control of your plan, while we help you feel confident in the network around you.

How to Access the NDIS Worker Screening Database

If you're a self-managed participant or engaging unregistered providers, you can apply for access to the database to check the clearance status of your workers. This database allows you to confirm whether a support worker has a valid NDIS Worker Screening Clearance and to monitor any changes to their status over time.

Here’s how to get started:

1. Apply for Access

To begin, you’ll need to apply for access through the NDIS Commission’s participant portal. During the application, you’ll be asked to provide basic personal details, including your NDIS number and information about your nominee, if applicable.

2. Wait for Approval

Once submitted, your application will be reviewed. If approved, you’ll receive a notification to finalise your access and create login details.

3. Log In and Use the Database

After your access has been finalised, you can log in to the NDIS Worker Screening Database. From here, you can:

Search and verify a worker’s clearance using their Worker Screening ID number
Link or unlink a worker to your account
View requests and alerts in your portal inbox
Update your details, including your own participant information or nominee access

4. Use Available Support Tools

If you're unsure about any part of the process, the NDIS Commission provides Quick Reference Guides to walk you through each step, from applying for access to verifying a worker’s status and managing database records.

This system gives you the tools to make informed decisions and verify that anyone you engage meets the NDIS’s safety requirements.

Final Thoughts: Keeping Your Support Network Safe and Strong

At Hand in Hand Support Coordination, we believe that trust and safety are the foundation of quality support. The NDIS Worker Screening Check of the National Disability Insurance Scheme is a key part of that foundation that helps protect participants and maintain high standards across the disability sector.

While we don’t conduct the screening ourselves or manage database access, we take care in connecting you with reputable, registered NDIS providers whose workers have been properly vetted under NDIS requirements. We understand how important it is to feel confident in the people around you, and we’re committed to helping you build a support network that is safe, reliable, and genuinely aligned with your goals.

Whether you're looking for registered NDIS providers or exploring the right mix of supports, we’re here to help you make informed choices, with peace of mind at the very core of how we coordinate your services.

The Dark Side of the NDIS: How Referral Fees Hurt Participants and Reduce Care Hours

Wed, 30 Jul 2025 01:04:39 GMT

Referral fee payments aren’t just unethical, they’re costing NDIS participants essential care hours. When hospitals, social workers, or even providers profit from referrals, participants lose out on the quality support they deserve.

In this article, we’ll uncover why referral fees remain a major concern, how they undermine participant choice, and what needs to change to protect people with disabilities. We’ll also share Hand in Hand Support Coordination’s stance, link to the full open letter, and invite you to listen to a podcast discussion featuring our Director, Katalin Jakus.

What Are Referral Fee and Why Are They a Problem?

Referral fee practices involve payments from service providers (such as NDIS core or capacity-building businesses) to referral parties like hospitals, discharge officers, social workers, or even support coordinators in exchange for client referrals.

While this practice predates the NDIS, it continues to impact participants today with serious consequences:

Reduces Participant Choic e

Participants trust hospitals or government staff to recommend unbiased options. When money drives decisions, the participant’s choice is compromised.

Prioritises Profit Over Care

Referral fees incentivise decisions for financial gain, not participant wellbeing.

Inflates Costs and Wastes NDIS Funding

Providers paying referral fees often inflate costs to recover their expense, creating double-dipping and leaving participants with less funding for essential services.

Creates Service Gaps

When costs are artificially increased, participants receive fewer hours of care , undermining independence and quality of life.

As highlighted in our open letter to the NDIA and Ministers, these practices conflict with the NDIS principle of choice and control and erode trust across the sector.

Read the full open letter here.

The Risks of Conflict of Interest

Referral fees aren’t the only concern—conflicts of interest make the situation worse. When a single provider offers multiple services (such as support coordination, plan management, and SIL housing), there’s a risk that recommendations are influenced by profit, not participant goals.

The risks include:

Limited provider choice due to biased referrals
Monopolised services, reducing independence
Lack of transparency about financial arrangements

Participants may not even realise their options are restricted or that they’re paying the price for hidden incentives.

What the NDIS Is Doing—and Why It’s Not Enough

The updated Conflict of Interest guidelines (June 2025) are a positive step, but referral fee payments remain unchecked.

While the NDIA has focused on price caps and reasonable funding levels under the Getting the NDIS Back on Track initiative , these measures fail to address unethical financial incentives that distort the market and harm participants.

Bottom line: Safeguards need to go further.

Hand in Hand’s Stance: Transparency, Always

At Hand in Hand Support Coordination, we have never and will never engage in referral fee arrangements. Since 2019, our commitment has been clear:

“Quality care over sharp practices.”

We stand for:

Transparent decision-making
Participant-first recommendations
Advocacy for ethical industry standards

Our open letter to the NDIA and Ministers called for:

Stronger conflict-of-interest audits
Mandatory ASIC director checks
Reporting systems for unethical practices
Education for hospital and discharge staff on compliance

Our mission is to protect the integrity of the NDIS and ensure participants receive fair, safe, and high-quality support.

What Needs to Change

We’re calling for reforms that will make a real difference:

Stronger enforcement of conflict-of-interest rules through NDIA audits
Mandatory reporting of referral fee payments with penalties for breaches
Regular ASIC checks on directors and senior staff
Training for hospitals and community agencies to understand referral risks

These steps can restore fairness, protect participant choice, and improve trust in the system.

Listen to the Podcast: “Unpacking Referral Fees in the NDIS”

Want to learn more? Our Director, Katalin Jakus, recently joined Minh & Debbie on their podcast to discuss:

The real impact of referral fees on participants
Why these practices reduce care hours
What stronger safeguards the NDIS needs now

Listen here: Buzzsprout Podcast Episode

Why This Matters for Participants and Families

Participants deserve genuine choice and quality services , not recommendations driven by financial incentives. Here’s what you can do:

Ask providers if they have referral agreements
Request disclosure of potential conflicts of interest
Choose providers who put your goals—not profits—first

Hand in Hand: Advocates for Fairness

We’re more than just NDIS Support Coordinators , we’re advocates for fairness and transparency. Based in Melbourne, we provide NDIS Support Coordination, specialising in Level 2 and Level 3 for participants with complex needs.

If you want a team that works with you, not for profit, let’s talk, call 1800 841 144

Final Thought

Referral fee practices have no place in a system designed to empower people with disability. Together, we can raise awareness, demand better safeguards, and make the NDIS fairer for everyone.

How the NDIS Supports People with Complex Needs — and Where Specialist Support Comes In

Mon, 16 Jun 2025 06:15:22 GMT

Navigating the NDIS can be complex at the best of times. Still, when disability is combined with trauma, mental health conditions, unstable housing, or involvement with multiple systems, participants face even greater barriers.

At Hand in Hand Support Coordination, we work with people across Melbourne and Victoria who live with these “complex needs” ensuring their NDIS plan isn’t just activated, but truly supports safety, stability, and independence.

Here’s how the NDIS is designed to support people with complex needs, and where our Specialist Support Coordination in Melbourne team makes the biggest difference.

What Does “Complex Needs” Mean?

In the NDIS context, complex needs refer to more than just a diagnosis. A person may live with overlapping physical, psychosocial, and intellectual disabilities, and also experience challenges like:

Unstable housing or homelessness
Risk of disengagement or isolation
History of trauma or institutionalisation
Involvement with justice, mental health, or child protection systems
Cognitive impairments or communication barriers
High-risk behaviours requiring behaviour support

These factors make it harder to implement an NDIS plan, manage providers, or advocate for the right care.

What Supports Can the NDIS Provide?

The NDIS has systems in place to meet complex needs, including:

Specialist Support Coordination (Level 3)

Designed for participants facing significant barriers, this service helps manage crises, coordinate across multiple systems, and reduce risk factors.

Positive Behaviour Support

Addressing behaviours of concern with therapeutic strategies that improve long-term quality of life.

Supported Housing Supports

This includes Supported Independent Living (SIL) and Individualised Living Options (ILO), tailored for participants with high support needs.

Psychosocial Recovery Coaching

Helping participants with mental health conditions build resilience and life skills.

Capacity Building & Allied Health

Services like OT, therapy, and community access are funded to support cognitive and emotional development.

Assistive Technology & Home Modifications

Making environments safer and more functional, especially when participants face physical or sensory challenges.

When Is Specialist Support Coordination Needed?

Level 3 Specialist Support Coordination is approved when a participant:

Has high or immediate risks (e.g. hospitalisation, incarceration, loss of housing)
Engages with multiple services or sectors
Needs consistent advocacy to access appropriate services
Experiences gaps or underutilisation in their NDIS plan
Requires detailed risk planning or crisis intervention

This support is about more than connecting providers; it’s about managing the whole system of care.

Our Approach to Complex Support at Hand in Hand

At Hand in Hand, our Specialist Support Coordinators take a person-centred, trauma-informed approach. Here’s how we help:

Deep understanding of each participant’s history and needs
Clear, consistent communication across all stakeholders
Realistic support plans that reflect the participant’s environment and strengths
Proactive engagement to prevent crises and maintain stability
Advocacy for fair funding and flexible solutions

We coordinate with housing services, hospitals, mental health teams, legal advocates, and other government agencies to ensure nothing falls through the cracks.

Why Specialist Support Matters

Final Thoughts: Complex Needs Deserve Expert Support

Without the right coordination, participants may:

Miss out on services they’re eligible for
Be misunderstood or excluded
Lack of housing or access to care
Experience worsening health or isolation

But with strong support, they can:

Build lasting relationships with providers
Increase independence and confidence
Access supports that truly align with their goals
Feel respected and heard

The NDIS is here to support all Australians with disability, but for those with complex needs, the system often requires a guiding hand.

At Hand in Hand Support Coordination, we’re that partner.

If you or someone you care about is facing multiple challenges, let’s talk. With the right strategy and advocacy, the NDIS can become not just a funding scheme but a powerful foundation for change.

Contact us today to learn more about Specialist Support Coordination in Melbourne and how we can help your plan deliver better, more meaningful outcomes.

Changes to NDIS Funding Periods: What It Means for You

Fri, 30 May 2025 04:55:01 GMT

The National Disability Insurance Scheme (NDIS) is making an important change affecting how participant funding is released and managed. From 19 May 2025 , NDIS funding periods will be introduced into all new and reassessed NDIS plans . These changes are part of the broader implementation of the new PACE (Planning, Allocation and Coordination Environment) system.

Here’s what you need to know as a participant—what’s changing, how it affects you, and how to stay prepared.

What Are Funding Periods?

Funding periods are set timeframes during which specific amounts of your NDIS funding become available. Rather than receiving your complete plan funding at once, your financing will now be distributed in segments across your plan’s duration.

This does not change the total amount of funding in your plan. Instead, it changes when you can access portions of that funding.

According to the NDIA, “a funding period is the time during which part of a participant’s funding is available. This can apply to the total funding amount or specific funding components”

When Do the Changes Start?

From 19 May 2025 , all new and reassessed plans will include funding periods.
If you are on an existing plan and it is not being reassessed, these changes will not affect you until your next plan starts.
The rollout is gradual , and participants will be informed ahead of time.

This change builds on legislative updates made in October 2024 , which introduced funding periods into the NDIS Act.

How Will This Work?

Standard Funding Periods

Most plans will have three-month funding periods . This means new funds are made available every quarter.
For some supports—like Supported Independent Living (SIL) or other high-cost services, funding may be released monthly to align with service delivery cycles.
Where a participant needs a large purchase early in their plan (e.g., assistive technology or home modifications), additional funding may be released at the plan's start .

Important Rules

You can only use the funding that is available within your current funding period .
If you don’t use all the funds in one period, the remaining amount will roll over into the next period (within the same plan).
Unused funds will not carry into new plans once your current plan ends ( NDIS, 2025 ).

Why This Change Matters

The NDIA has introduced funding periods to help participants:

Manage budgets more effectively over the life of their plan
Reduce the risk of overspending or underspending
Have more consistent access to supports through regular funding intervals
Protect against potential risks like fraud or financial exploitation

Feedback from participants and disability groups suggests that this structure provides greater transparency and is particularly useful for people who self-manage or have complex supports.

What You Should Do Next

To make the most of your NDIS plan under these changes, consider the following steps:

1. Talk to Your Support Coordinator

Your support coordinator can help you:

Understand how your new funding periods will work
Set up a spending schedule that aligns with your funding availability
Ensure that service agreements with providers match your funding timeline

2. Monitor Your Budget

Regularly tracking how much funding you’ve used in a period—and how much remains—will help prevent overspending or underutilisation. You can ask your plan manager (if you have one) to provide monthly updates showing:

Current spending
Remaining budget for this period
Any risk of running out of funds

3. Plan Ahead for Larger Purchases

If your plan includes large one-off items, such as assistive technology, your funding may be structured for early access. Make sure these needs are discussed during your plan reassessment or review.

Where to Get Help

For more information or support, you can:

Contact your support coordinator or plan manager
Call the NDIS on 1800 800 110
Email : support@ndis.gov.au
Visit : NDIS Funding Periods FAQ

Final Thoughts: Make the Most of Your NDIS Funding

Introducing funding periods is a significant and positive step toward greater clarity, flexibility, and financial security in your NDIS plan.

But understanding how and when to use your funding can feel overwhelming.

Working with a support coordinator can make all the difference in ensuring that your supports are lined up, your funding is used effectively, and you're prepared for these changes.

At Hand in Hand Support Coordination in Melbourne , we help you stay informed, build a personalised support schedule, and keep your plan on track—so your NDIS funding works for you when needed.

Reach out today to take the guesswork out of your plan and focus on what matters: your goals, your independence, and your peace of mind.

Assistive Technology and the NDIS: What Can Be Funded and How to Access It

Fri, 30 May 2025 04:54:23 GMT

From mobility aids to smart devices, Assistive Technology (AT) plays a vital role in helping people with disability live more independently, safely, and confidently.

If you're an NDIS participant, the good news is that many types of assistive technology can be funded— as long as they meet the NDIS criteria for “reasonable and necessary” supports .

In this article, we break down what Assistive Technology is, what the NDIS will fund, and how to get the right equipment for your goals and needs.

What Is Assistive Technology?

Assistive Technology (AT) refers to equipment or devices that help you do things you may not be able to do (or may find harder) because of your disability. AT can range from simple tools to high-tech systems.

Common examples include:

Mobility aids : wheelchairs, walkers, scooters
Communication devices : speech-generating devices, apps
Hearing and vision support : hearing aids, Braille displays
Personal care aids : shower chairs, hoists
Smart home technology : voice-activated lights, smart door openers
Modified equipment : beds, kitchen tools, vehicles

AT may also include related services like setup, training, and repairs.

What AT Can the NDIS Fund?

The NDIS funds AT that is:

Related to your disability
Reasonable and necessary
Safe and effective
Value for money

The NDIS may fund:

The equipment itself (e.g., mobility aids, communication devices, personal alarms)
Delivery and installation
Repairs and maintenance
Training to use the equipment
Trials or assessments (especially for high-cost items)

AT can be included under two main support budgets:

Capital Supports – Assistive Technology
Core Supports – Consumables or low-cost AT

The level of funding and process depends on the type, cost, and complexity of the technology.

The Four Levels of Assistive Technology

NDIS classifies AT into four levels based on risk and complexity:

More info: NDIS Assistive Technology Product Risk Table

What’s Not Typically Funded?

The NDIS will not fund:

General household items (e.g., TVs, gaming consoles, air fryers) unless clearly linked to your disability needs
Items used primarily for recreational or educational purposes, unless disability-specific
Replacement for lost or stolen equipment without a clear justification
Upgrades for convenience rather than functional need
Anything already covered under another system (e.g., Medicare, DVA)

How to Access AT Through the NDIS

Step 1: Talk to Your Support Coordinator or OT

Your support coordinator can help identify the right AT based on your needs, goals, and current plan budget.

Step 2: Get an Assessment (for Level 3 & 4 items)

An Occupational Therapist or relevant professional must:

Assess your functional needs
Recommend suitable technology
Submit a formal AT assessment report

Step 3: Obtain Quotes

For most Level 2+ items, you'll need one or more quotes from AT suppliers that meet NDIA standards.

Step 4: Submit to the NDIA

Your support coordinator can help you submit all required documents, including:

AT Assessment Form
Quotes
Consent forms (if needed)

Step 5: Approval and Purchase

Once approved, you can order the equipment and arrange delivery, setup, and training.

Repairs, Replacement and Maintenance

The NDIS may fund ongoing support for AT , including:

Scheduled servicing
Emergency repairs
Replacement when no longer fit for purpose

Make sure this is discussed in your plan review and included under your Capital Supports or Core Supports .

Tools & Templates

�� NDIS Assistive Technology Guidelines

Next Steps: Make AT Work for You

Whether it's a simple gadget or a life-changing piece of technology, Assistive Technology should work for your goals, lifestyle, and independence.

If you're unsure where to start or need help finding, applying for, or trialling assistive tech:

At Hand in Hand Support Coordination in Melbourne , we help participants turn NDIS goals into real-world outcomes, and assistive technology is often a big part of that journey.

We collaborate with OTs, suppliers, and the NDIA to ensure you get the tools that support your independence, safety, and participation in everyday life.

SDA Pricing Updates 2024–25: What NDIS Participants Need to Know

Fri, 30 May 2025 04:52:50 GMT

If you’re eligible for Specialist Disability Accommodation (SDA) , recent updates to SDA pricing and rent contributions could affect how your housing supports are funded and managed.

As of 20 March 2025, the NDIS has updated its SDA Pricing Arrangements and Price Calculator for the 2024–25 period. While the changes aim to improve clarity for providers and investors, they also reflect adjustments tied to increases in the Disability Support Pension (DSP).

This guide breaks down what’s changed and what it means for you as an NDIS participant.

What Is Specialist Disability Accommodation (SDA)?

SDA is housing designed for people with extreme functional impairment or very high support needs . These homes are purpose-built or modified to high accessibility standards and may include:

Wider doorways and reinforced walls
Structural supports for ceiling hoists
Emergency response features and automation
On-site support for daily living assistance

SDA does not include personal support services—those are funded separately. Instead, SDA refers to the physical building that allows people to live independently and safely.

What Has Changed in the 2024–25 SDA Pricing Update?

1. Updated SDA Pricing Arrangements

The SDA Pricing Arrangements and Price Limits 2024–25 reflect updated limits across SDA categories, such as:

Improved Liveability
Fully Accessible
Robust
High Physical Support

The changes aim to:

Adjust for rising construction and support costs
Improve value for money
Clarify rules for providers and developers

View the full guide on the NDIS SDA Pricing Page.

2. Increased Maximum Reasonable Rent Contribution (MRRC)

The Maximum Reasonable Rent Contribution (MRRC) is the capped amount participants contribute toward rent in SDA. It is based on a percentage of the Disability Support Pension (DSP).

As of March 2025, the MRRC has increased in line with DSP adjustments. This means:

Your SDA provider may adjust the rent amount you contribute
Your NDIS funding will continue to cover the remaining cost

Updated board and lodging amounts are also available and reflect the same DSP-aligned increases. These updates are included in the SDA Pricing Calculator 2024–25.

3. No Changes to SDA Enrolment Process

If you’re currently receiving SDA or in the process of applying, rest assured—the enrolment process has not changed.

However, the NDIS has revised the wording and structure of pricing materials to provide better clarity for:

SDA providers and builders
Assessors and investors
Plan managers and support coordinators

This helps ensure more accurate applications and clearer expectations for all stakeholders.

Why This Update Matters

If you’re already in SDA or planning to move into one:

Your rent contribution may change slightly due to MRRC updates
Your total SDA funding is not being reduced
Providers will use the updated calculator for budgeting and claims

If you’re exploring SDA for the first time:

Your support coordinator can help you assess eligibility and gather the required documentation
The updated materials make the application process clearer and more consistent

Housing is More Than a Roof—It’s a Foundation for Independence

At Hand in Hand Support Coordination , we help NDIS participants navigate the SDA process in Melbourne, from understanding the latest pricing changes to securing housing that works for their lives and needs.

If you’re based in Melbourne or Victoria and want to take the next step toward suitable, supported housing, we’re ready to help.

Get in touch today to discuss your goals, options, and what support coordination can do to make it all happen.

Home Modifications and the NDIS: What You Need to Know

Fri, 30 May 2025 04:52:08 GMT

Your home should be a place of safety, comfort, and independence. If you’re an NDIS participant with physical limitations or accessibility challenges, home modifications might be a key support to help you live more independently.

In this guide, we explain home modifications, what the NDIS covers, how to apply, and how your support coordinator can help you navigate the process.

What Are Home Modifications?

Home modifications are changes to your home environment that make it safer and easier to move around, complete daily tasks, and participate in your community. These changes are tailored to your disability-related needs and must be reasonable and necessary under the NDIS Act 2013.

Examples include:

Installing ramps, handrails, or grab bars
Widening doorways for wheelchair access
Modifying bathrooms (e.g., adding a roll-in shower or accessible toilet)
Adjusting kitchen layouts to improve access
Adding stair lifts or ceiling hoists
Structural changes to allow environmental control systems (e.g., smart home features)

What Will the NDIS Fund?

The NDIS may fund home modifications if they meet all the following criteria:

1. They are related to your disability

The modification must be necessary because of your disability, not for general improvements.

2. They are reasonable and necessary

This means the change is cost-effective, safe, and improves your independence and safety.

3. The property is suitable for modification

The NDIA will assess whether the home is structurally sound and whether you will likely remain there for a reasonable period.

Categories of Support Funded:

All modifications must be supported by a qualified Occupational Therapist (OT) report and quotes from appropriately registered or licensed builders.

Required Assessment Templates

Using the correct NDIA home modification assessment template ensures all necessary information is provided to avoid delays with approvals.

These templates include a participant consent section , which authorises the NDIA to speak directly with providers—this is highly recommended to speed up the process.

You can also refer to the NDIS Home Modifications Classifications Table (DOCX, 45KB) to understand what is considered minor versus complex.

What’s Not Covered by the NDIS?

The NDIS does not fund:

Modifications for aesthetic or non-disability reasons
Landlord obligations in rental properties
Luxury upgrades (e.g., high-end materials or designer finishes)
Routine maintenance or repairs not related to accessibility
Costs for purchasing or relocating to a new home

Who Is Eligible?

To qualify for home modification funding:

You must be an active NDIS participant with functional limitations that affect daily living at home
You must have an OT assessment that clearly states the need for modifications
The property must be structurally suitable for modification
If you're renting, the landlord must give written consent

In rental situations, the NDIA may consider temporary or portable modifications when structural changes aren’t practical.

How to Apply for Home Modifications Through the NDIS

Step 1: Speak With Your Support Coordinator

They’ll help determine if home modifications are the right option and connect you with a qualified Occupational Therapist.

Step 2: Get an OT Assessment

The OT will:

Visit your home
Assess your current challenges and safety risks
Recommend appropriate modifications

Provide a formal Home Modifications Assessment Report

Step 3: Obtain Builder Quotes

You’ll need one or more quotes, depending on the scope and value of the work, from experienced and qualified builders.

Step 4: Submit Evidence to the NDIA

Your support coordinator will help you submit:

The OT report
Builder quotes
Proof of ownership or written landlord consent
Any other relevant documents (e.g., risk assessments)

Step 5: Await NDIA Approval

If approved, the funding will be included under Capital Supports > Home Modifications in your plan. Licensed and appropriately qualified professionals must carry out all works.

How Your Support Coordinator Helps

A support coordinator can guide you through every step of the process by:

Coordinating your assessments and quotes
Communicating with OTs, builders, and the NDIA
Submitting paperwork and ensuring it meets all requirements
Helping you understand timelines, funding limits, and what to expect
Minimising delays and reducing stress—especially for complex or urgent requests

Final Thoughts

Home modifications are more than just structural changes—they’re about dignity, safety, and long-term independence. Whether it’s a simple grab rail or a full bathroom redesign, the NDIS can fund modifications that help people stay at home with confidence and ease.

If you think you may be eligible, or you're unsure where to start, speak with your support coordinator. With the right guidance, your home can be transformed to suit your needs now and into the future.

Need Help Coordinating Home Modifications and Other Supports?

Coordinating support can be a full-time job. If you would like assistance engaging with support that aligns with your NDIS goals, you can request Support Coordination.

This service’s cost is not out-of-pocket—it’s funded from a dedicated Support Coordination category . It does not affect your Core or other Capacity Building supports like therapy, employment, or transport.

If you already have Support Coordination in your plan and live in Melbourne, Victoria, and need a reliable, experienced partner to help coordinate your supports:

Contact us at Hand in Hand Support Coordination

We work alongside you to turn your NDIS plan into real-world outcomes that support your independence, wellbeing, and goals.

SDA, SIL, and the Realities of NDIS Housing: A Conversation Worth Tuning Into

Wed, 16 Apr 2025 13:35:08 GMT

Finding the right home under the NDIS is never just about bricks and mortar. For many participants, especially those with psychosocial or intellectual disabilities, securing appropriate housing and the necessary funding can feel like an impossible puzzle.

That’s precisely what’s unpacked in a recent podcast episode featuring Katalin from Hand in Hand Support Coordination, Kevin from Paramount Disability Homes, and host Debbie.

This thoughtful, real-world discussion dives into the funding complexities, housing challenges, and the collaboration required between Support Coordinators, SDA providers, SIL providers, and families to make suitable housing a reality.

What’s Covered in the Episode:

The realities of securing SDA funding , particularly for participants with complex support needs
How Support Coordinators play a key role in navigating funding limitations and creative housing solutions
The challenges SDA providers face in filling purpose-built homes and how this impacts SIL providers and participants
The importance of trust, communication, and strategic partnerships between stakeholders
Real examples of how providers are working together to bridge gaps between SDA funding, tenant matching, and sustainable occupancy

What the NDIS Commission allows for short-term tenancy solutions , and how flexibility is shaping the future of housing

Why This Conversation Matters

With so many SDA homes sitting partially vacant and participants struggling to secure housing that meets their funding and functional needs, this episode provides timely insights into what’s working, what’s challenging, and what needs to change.

If you’re a:

Support Coordinator
SDA or SIL provider
Family member navigating housing options
Or an NDIS professional looking for practical perspectives ...

…this episode is well worth your time.

�� Listen to the full episode here:

Want to discuss how Support Coordination can assist with Melbourne SDA or SIL planning ?

Hand in Hand Support Coordination is always here to help.

Support Coordination: What Does It Cost — and Who Pays?

Tue, 15 Apr 2025 00:30:42 GMT

If you’re new to the NDIS or exploring additional supports, you might be wondering:

How much does Support Coordination cost? And will it come out of my NDIS funding?

Let’s break it down.

What Is Support Coordination?

Support Coordination is a capacity-building support that helps participants make the most of their NDIS plans. A Support Coordinator works with you to:

Understand and implement your plan
Connect with the right providers
Coordinate services and manage bookings
Build your skills and confidence to manage supports more independently

It’s especially helpful for:

Participants with more complex needs
Those with a new diagnosis
People who are struggling to connect with supports

Anyone feeling overwhelmed by the NDIS process or unsure where to start

Is Support Coordination Funded by the NDIS?

Yes — but only if it’s included in your plan.
Support Coordination is not automatically given to everyone. It needs to be requested during your planning meeting or plan review, and the NDIA must approve it.

If approved, funding for Support Coordination will appear under the Capacity Building – Support Coordination budget.

You don’t pay out of pocket for this support; it comes from this specific funding category and doesn’t affect your Core or other Capacity Building supports like therapy or employment.

How Much Does It Cost?

NDIS sets a price limit for Support Coordination services, which varies depending on the level of support you need.

As of 2024:

The typical hourly rate for a Level 2 Support Coordinator (most common) is $100.14/hour .
Level 3 (Specialist Support Coordination) is billed at a higher rate due to the complexity involved — typically around $190+/hour .

Support Coordinators claim directly from the NDIS portal, so you won’t receive invoices or need to manage payments (unless self-managed).

Note: Always check the latest NDIS Pricing Arrangements (formerly Price Guide) for updates.

Do I Need a Plan Manager to Have a Support Coordinator?

No — you don’t.

You can have a Support Coordinator regardless of whether your plan is NDIA-managed , plan-managed , or self-managed . Their job is to support you in making the most of your plan, regardless of how your funding is managed.

Can I Choose My Own Support Coordinator?

Yes!

If you have Support Coordination included in your plan, you have the freedom to choose a provider that aligns with your values, communicates well, and understands your goals.

At Hand in Hand , we focus on building strong, respectful relationships and creating personalised strategies because no two participants are alike.

Not Sure if You’re Eligible for Support Coordination?

If you’re unsure whether you currently have Support Coordination in your plan or if you feel you need it we can help you:

Review your plan wording
Prepare for a plan review
Advocate for the inclusion of Support Coordination

Let’s Make the NDIS Work for You

At Hand in Hand Support Coordination, we work alongside you to turn your NDIS plan into real-world outcomes.

We care for the details so you or your carer can focus on your goals, not the paperwork.

Is Support Coordination right for you? Let’s chat.

Carer Burnout Is Real: Here’s How Support Coordination Can Help

Tue, 15 Apr 2025 00:28:16 GMT

Behind every NDIS participant is often a deeply committed carer who gives their time, energy, and love to ensure their loved one lives a meaningful life. But too often, the cost of this dedication is quietly carried, leading to carer burnout.

What Is Carer Burnout?

Carer burnout is a state of emotional, physical, and mental exhaustion. It builds over time and can result in chronic fatigue, feelings of isolation, irritability, and even depression. It affects not just the carer’s wellbeing, but also the quality of support the participant receives.

And it’s more common than most people realise.

Key statistics from Australia:

Over 50% of unpaid carers experience high or very high levels of psychological distress.
60% report feeling socially isolated.
92% of carers say they regularly neglect their needs to prioritise their caring role.
More than 40% of carers provide 60+ hours of unpaid care every week, which is more than a full-time job.

Sources: National Carer Survey, ABC News & YourLifeChoices (2024)

Where Support Coordination Makes the Difference

Support Coordination is one of the most effective ways for carers to receive practical relief, emotional support, and breathing space — all while ensuring their loved ones receive the care they need.

1. Finding the Right Providers = Real Respite

Respite isn’t just a “nice to have” — it’s vital. When Support Coordinators help connect participants to the right providers, whether for daily support, community access, or short-term accommodation, it gives carers something precious: time .

Time to sleep.
Time to work.
Time to breathe.
Time to just be .

Managing everything alone, from provider waitlists and service agreements to scheduling and quality checks, can be overwhelming. Support Coordinators take that load off your shoulders so you can focus on what matters most.

2. Building a Sustainable Support Network

It’s not enough to have support; it has to be the proper support, in the right places, at the correct times. Coordinators help connect a whole network of services, including personal care, therapy, transport, and day programs, ensuring the participant’s needs are met and the carer isn’t constantly “filling the gaps.”

3. Reducing Crisis and Chaos

Support Coordinators step in with strategies when things go off track. Whether a provider cancels last-minute, a goal needs adjusting, or you don’t know where to turn, having a professional advocate makes a huge difference.

4. Sharing the Mental Load

Too often, carers are left to figure everything out on their own. Support Coordination means you don’t have to carry the whole load. You have someone in your corner who knows the NDIS, understands the system, and genuinely cares.

How the NDIS Helps Carers Directly

While much of the NDIS is focused on the participant, there are also significant benefits for carers — both directly and indirectly.

1. Access to Respite and In-Home Support

Through NDIS funding, carers can access short-term accommodation (respite) and personal care supports, giving them crucial time to rest and reset. This is essential in avoiding burnout and sustaining the caring role over the long term.

2. Support Coordination Reduces Mental Load

Carers are often the ones navigating service systems, comparing providers, chasing paperwork, and booking appointments. A Support Coordinator manages this process from linking services to adjusting supports when needs change, easing that heavy mental burden.

3. Therapy and Skill Building Supports

When participants receive allied health supports like occupational therapy or behaviour support, it helps them gain independence, which directly lightens the carer’s responsibilities. It also opens up new opportunities for community engagement and personal growth for the participant and the carer.

4. Greater Choice, Control, and Advocacy

The NDIS empowers families to have a voice in their loved one’s support plan. Carers play an active role in identifying needs, setting goals, and choosing services — fostering a sense of control and partnership that many felt was missing before the NDIS.

Together, these supports help create a more sustainable, balanced lifestyle for carers while improving outcomes for participants.

Carers Deserve Care Too

If you’re a carer, know this: asking for help is not a weakness. It’s one of the wisest, most compassionate things you can do for yourself and the person you support.

Support Coordination can restore balance to your life and help ensure the NDIS works for you rather than add to your stress.

Need a Coordinator Who Gets It?

At Hand in Hand Support Coordination in Melbourne , we work with participants and carers across Greater Melbourne to develop practical, personalised plans that ease the load and create space for well-being for everyone involved.

Let’s talk about what support could look like for your family.

Running Out of NDIS Funds? What to Do and How to Avoid It in the Future

Tue, 15 Apr 2025 00:26:29 GMT

Managing an NDIS plan can be overwhelming, especially when funding runs out faster than expected. Whether it’s due to changes in your needs, high support hours, or unexpected service costs, running low on funds can create stress, delays, and uncertainty.

The good news? You’re not alone, and there are steps you can take right now, plus strategies to help avoid the same issue in the future.

What to Do if You’re Running Out of Funding

1. Get a Clear Picture of What’s Left

Start by reviewing your current budget:

Log into the NDIS myplace portal
Ask your Plan Manager (if you have one) for a detailed usage report
Identify whether it’s just one category running low, or the entire plan

Sometimes the issue is isolated to specific supports (like therapy or Core supports), while other areas may still have available funds.

2. Talk to Your Support Coordinator

If Support Coordination is part of your plan, now is the time to lean on it.

Your Support Coordinator can:

Review your supports and usage patterns
Help you prioritise essential services
Suggest adjustments to bookings or pause non-critical supports
Explore more cost-effective options or providers
Assist with early plan reassessment requests if needed
Work with your Plan Manager to track usage across categories

While they can’t approve payments or move funds between categories, a Support Coordinator is key in helping you respond quickly and strategically.

3. Request a Plan Review

If your needs have changed, or your funding simply isn’t covering what it needs to, you may be eligible for a plan reassessment (also called a change of circumstances review).

Your Support Coordinator can support you with:

Gathering reports, quotes, and provider evidence
Completing the Change of Circumstances form
Submitting the request to the NDIA and following up if needed

What a Support Coordinator Can — and Can’t — Do

Support Coordinators are here to guide, connect, and advocate — but they don’t control your funding. Here’s what they’re responsible for (and what they’re not):

✔️ What a Support Coordinator is expected to do:

Help you understand your funding categories
Ensure supports are linked to the appropriate budgets
Build a support schedule that aligns with your plan
Monitor spending patterns and flag concerns early
Support you with plan reviews or funding issues
Communicate with Plan Managers to stay on track

❌ What a Support Coordinator can’t do:

Make financial decisions for you
Approve or deny payments
Prevent you from choosing more expensive providers
Guarantee that your plan lasts a full 12 months if needs increase

They’re not financial managers — but they are a valuable part of your NDIS team, helping you make informed decisions and stay ahead of issues.

How to Avoid Running Out of Funds in the Future

Support Coordinators don’t just step in when things go wrong; they help you plan ahead.

Here’s how they help reduce the risk of future budget issues:

Forecasting usage across the plan period
Helping you understand and monitor how services are claimed
Ensuring you’re using the right categories (e.g. not overloading Core)
Flagging overspending before it becomes critical
Advocating for realistic funding levels during plan reviews
Recommending cost-effective services that still meet your goals

The goal is to shift from reactive problem-solving to proactive planning, where Support Coordination makes a real difference.

Common Reasons Funding Runs Low

Increased or changing support needs are not reflected in the plan
Using services more frequently than planned (or overbooking)
Paying higher-than-average rates without a long-term strategy
Lack of ongoing tracking or plan review
Overspending in one category while others go unused

Understanding these risks early can help avoid them later.

Support Coordination: Your Partner in Planning Ahead

Support Coordinators may not manage your funding, but they are vital to keeping your plan on track. From reviewing your current usage to preparing for your following plan review, they’re here to walk alongside you every step of the way.

Need Help Managing or Reviewing Your NDIS Plan?

At Hand in Hand Support Coordination in Melbourne , we support participants and carers across Greater Melbourne with clear, practical, and personalised NDIS guidance. If you’re running low on funds or want to prevent it in the future, we’re here to help.

Let’s talk about how we can support you.

Exploring NDIS Housing and Accommodation Options

Wed, 12 Feb 2025 08:17:52 GMT

Finding the right home is about more than just a roof over your head—it’s about independence, security, and quality of life. For NDIS participants, the right housing solution can be life-changing. But with so many options available, how do you know which one is right for you? Let’s explore the different housing and accommodation options under the NDIS and how they can help you live more independently and comfortably.

Types of NDIS Housing and Accommodation Options

Specialist Disability Accommodation (SDA)

Who Can Benefit?

Participants with extreme functional impairment or high support needs.

Supported Independent Living (SIL)

How to Determine the Best Option for You

Choosing the right housing or accommodation option involves careful planning. Here are a few steps to guide you:

Assess Your Needs and Goals – Work with your support coordinator to determine your current and future needs.
Review Your NDIS Plan – Check which funding categories (e.g., SDA, SIL, or home modifications) are covered.
Engage with Providers – Research and connect with NDIS providers who specialise in housing options suited to your situation.
Explore Trial Options – Some accommodations, like SDA or ILO, may offer trial arrangements to help you make an informed decision.

Navigating the NDIS housing and accommodation landscape can feel overwhelming, but there is a solution for every participant. Whether you need a purpose-built home through SDA, temporary care in STA, or customised home modifications, the NDIS supports participants in achieving independence and comfort.

If you’re unsure which option suits you best, reach out to Hand in Hand Support Coordination in Melbourne we are here to guide you every step of the way.

Features

Purpose-built homes designed for accessibility, including hoists, wide doorways, and accessible bathrooms.

Settings

Shared housing, apartments, or single-occupancy homes.

Key Takeaway

SDA provides tailored housing solutions that ensure safety and independence for participants with complex physical needs.

Participants who need help with daily tasks such as cooking, cleaning, or personal care.

Who Can Benefit?

Features

Shared living arrangements with trained staff available to assist. Difference from SDA: SIL focuses on providing support services, while SDA focuses on physical housing—often, both work together.

Key Takeaway

If you need daily support but want to live as independently as possible, SIL could be a great option.

Medium Term Accommodation (MTA)

Short-term housing (up to 90 days) that provides safety and continuity of care.

Who Can Benefit?

Key Takeaway

Participants transitioning between living arrangements, such as those awaiting permanent SDA housing or home modifications.

Features

MTA prevents participants from being placed in unsuitable housing while waiting for long-term solutions.

Who Can Benefit?

Participants needing temporary accommodation, often for respite or emergencies.

24/7 support available in facilities, group homes, or other settings.

STA provides short-term relief for participants and their families while ensuring continued care and support.

Features

Key Takeaway

Short Term Accommodation (STA) & Respite Care

Examples of Modifications

Participants who wish to stay in their current homes but require modifications for accessibility.

Home Modifications

Who Can Benefit?

Home modifications allow participants to maintain independence in a familiar environment by adapting their homes to their needs.

Key Takeaway

Installing ramps, grab rails, stairlifts, or modifying bathrooms and kitchens.

Includes living alone with outreach support or co-residency arrangements with housemates or family members.

Participants seeking creative and flexible living arrangements tailored to their preferences.

Key Takeaway

Features

Independent Living Options (ILO)

ILO offers a highly personalised and participant-driven approach to independent living.

Who Can Benefit?

The Role of Informal Supports in an NDIS Participant’s Journey

Wed, 12 Feb 2025 08:15:07 GMT

When it comes to supporting individuals with disabilities, informal support is just as important as formal, NDIS-funded services . Informal supports such as family, friends, and community networks play a vital role in a participant’s daily life, offering emotional, social, and practical assistance. Unlike formal supports, these relationships are not paid services but naturally existing support systems that help participants maintain independence, connection, and well-being.

Types of Informal Supports

1. Family & Friends

Loved ones often provide personal care, transport, companionship, and advocacy.

Local groups, clubs, and religious or cultural organisations foster social inclusion and community participation.

2. Community Networks

3. Peers and Mentors

Through shared understanding, individuals with lived experience can offer guidance, motivation, and support.

How Informal Supports Complement NDIS Services

While formal NDIS-funded services provide essential professional support, informal supports help fill the gaps in everyday life. They:

Provide consistency and stability, offering support when formal services are unavailable.
Help participants develop life skills and independence in familiar environments.
Offer emotional and social support, reducing isolation and improving mental well-being.

Balancing Informal and Formal Supports

To ensure that informal supports are sustainable, it is essential to:

Recognise the contributions of family and friends while ensuring they don’t experience burnout.
Encourage a balance between informal and formal support, allowing participants to access professional help.
Work with a Support Coordinator to integrate both types of support effectively and create a well-rounded care plan.

How NDIS Recognises Informal Supports

The NDIS considers informal support when developing a participant’s plan. Informal support includes:

Assessing the availability and capacity of family and friends to provide support.
Factoring in informal supports when determining funding for formal services.
Providing access to respite care and carer support programs to prevent caregiver stress.

Families and carers provide help and support that could otherwise be delivered by formal services or paid support workers. They are often the greatest advocates for people with disabilities, offering practical and emotional support to help them live their best lives.

If the person they care for wants it, carers play a vital role in supporting them to join the NDIS, set goals, and use their NDIS plan effectively. Support Coordinators are key in assisting carers and families through the planning process by guiding them on available supports, helping them understand their role in the participant’s journey, and ensuring they can access respite options. Carers may also benefit from NDIS-funded respite services, which allow them to take necessary breaks while ensuring the participant receives appropriate support.

Support for Carers and Families in the NDIS Journey

Respite supports participants and their carers by providing short breaks from caregiving responsibilities. This can include:

Respite and Support for Carers

Participants joining new community groups or activities, giving carers time to focus on their own well-being.

Community Engagement

Participants experiencing new activities, making friends, and developing new skills.

Short Stays Out of Home

Temporary Additional Support

Ensuring a participant can stay at home safely when family or carers are unavailable.

Facilitating Community Participation

Helping participants engage in social activities, providing carers with a necessary break.

By allowing carers to take time off, respite can help them better manage their health and overall well-being. The NDIS takes into account what is reasonable to expect from families, carers, informal networks, and the community when determining appropriate funding and support.

Informal supports are a cornerstone of a participant’s journey, complementing formal NDIS services and fostering greater independence. Recognising and valuing these relationships ensures a holistic approach to care, where both informal and formal supports work together to create a sustainable and supportive environment.

Balancing caregiving and self-care is crucial for carers . Support Coordinators can help families and carers navigate the NDIS system, access respite services , and ensure that a well-balanced mix of formal and informal supports is in place. If informal support is insufficient, working with a Support Coordinator can help clarify, reduce stress, and connect families with additional resources to ensure that carers receive the assistance they need.

At Hand in Hand Support Coordination, we’re here to help you confidently navigate the NDISInfomra. Whether you’re a participant, carer, or family member, our expert team provides tailored support at every level—Support Connection, Level 2 Coordination of Supports, and Specialist Level 3 Coordination. Contact us today for personalised guidance that empowers you to achieve your goals and create a balanced support system. Let’s work together to make the most of your NDIS journey.

Conclusion and the Role of Support Coordinators

Supports In and Supports Out: What You Need to Know About the New NDIS Guidelines

Wed, 12 Feb 2025 08:11:29 GMT

In October 2024, new NDIS guidelines were enacted, clarifying what participants can and cannot spend their funding on. These updates, a key part of ongoing reforms, aim to ensure the NDIS continues to provide meaningful and necessary support for Australians with disabilities while maintaining financial sustainability.

The Basics of NDIS Support Guidelines

Previously, participants could use their NDIS plans to pay for anything deemed “reasonable and necessary.” However, the revised guidelines now divide supports into two lists: Supports In and Supports Out. These lists help participants better understand which goods and services align with NDIS funding rules and which do not. The new funding rules override "choice and control" and "reasonable and necessary" considerations. Participants and providers must follow these rules—non-compliance will result in funding denials, plan changes, or further consequences.

Transition Period and Compliance

Why the Changes Were Made

The introduction of these guidelines follows a comprehensive review of the NDIS, which highlighted unsustainable cost growth. Without reforms, the scheme was projected to reach $92 billion annually by 2032–33. These changes aim to return the NDIS to its original purpose: delivering high-quality, necessary support while avoiding funding for items that could be covered by other systems, such as mainstream healthcare or education.

As NDIS Minister Bill Shorten explained, these updates provide "more clarity and more certainty for all participants in how they can use their budgets," ensuring the scheme is fair and financially sustainable.

Participants with existing plans may still access supports that are no longer covered if these were explicitly approved in their current plan. For others, a 12-month transition period allows for adjustments, during which minor non-compliant purchases may not result in immediate penalties. However, repeated or significant misuse of funds will require repayment.

�� What This Means for You

The new exclusions are legally binding — you cannot justify purchases by linking them to your disability.
Strict eligibility enforcement — funding will only cover supports directly related to specific impairments.
Plan reviews and compliance checks will be more frequent, and failure to provide required information may result in loss of funding.

What is an NDIS support?

To find out what is an NDIS support, download a copy:

Supports that are NDIS supports (DOCX 298KB)

Supports that are NDIS supports (PDF 389KB)

Easy Read - Supports that are NDIS supports (PDF 6.2MB)

What is not an NDIS support?

To find out what is not an NDIS support, download a copy:

Supports that are not NDIS supports (DOCX 292KB)

Supports that are not NDIS supports (PDF 376KB)

Easy Read - Supports that are not NDIS supports (PDF 3.8MB)

If you have questions about how these changes affect your plan, Hand in Hand is here to guide you through the transition.

Why These Changes Matter

These updates reflect the NDIS’s commitment to returning to its core purpose: providing essential, life-changing support for Australians with disabilities. By clearly defining "Supports In" and "Supports Out," participants can better plan and maximise the value of their funding.

For more details, explore the complete lists of Supports In and Supports Out .

❌ What the NDIS Will No Longer Fund

From October 3, 2024 , the following cannot be funded under any circumstances:

Everyday Living Costs

Rent, mortgage payments, strata fees, and home deposits.
Utility bills (water, gas, electricity), council rates, and home maintenance.
Household appliances (fridges, washing machines), standard furniture, and garden tools.

Financial & Legal Expenses

Insurance (health, car, home), superannuation, and legal fees.
Fines, court-ordered payments, child support, and business expenses.
Education fees (school, university, vocational training).

Food & Groceries

General groceries, takeaway food, and meal delivery services.

Lifestyle & Recreation

Cigarettes, alcohol, gambling, and entertainment subscriptions.
Phones, computers, gaming consoles, internet, and data plans.
Gym memberships, sports club fees, and equipment.
Wedding, funeral, and event-related expenses.

Clothing & Beauty

Standard clothing, footwear, jewellery, makeup, cosmetic treatments, and tattoos.

Travel & Transport

Holiday packages, airfares, vehicle purchases, fuel, and registration.
Taxis and rideshares unless directly related to disability support.

Pets & Animal Care

Pet food, vet care, grooming, and insurance (except for assistance animals).

Alternative & Wellness Therapies

Hypnotherapy, reiki, energy healing, aromatherapy, gaming therapy.
Life coaching, wellness programs, massage (unless by an allied health professional).

Medical & Health-Related Costs

Prescription/non-prescription medicines, hospital fees, surgeries, and ambulance costs.
Dental care, health screenings, mental health treatments, and palliative care.

Housing & Community

Social housing, rental bonds, mortgage relief, crisis housing.
Public transport fares and infrastructure.

Legal & Justice System Costs

Supervision, secure accommodation, and mental health facility care.

These exclusions are now law and override choice and control principles. Make sure your support aligns with the new guidelines.

�� Replacement Supports: What You Might Be Allowed to Buy with NDIS Funding

The NDIS may approve replacement supports in certain cases if they:

Replace an existing support in your plan.
Cost the same or less than the original support.
Provide equal or better benefits than the original support.

Possible Replacement Supports

Household Items

Everyday items that help with disability needs and support independence.

Assistive Technology

Devices that assist people with disabilities, such as smart devices and apps.

Smart Watches

If they are the best way for you to communicate.

Tablets & Smart Phones

If they help with communication and are the most effective option for you.

Accessibility & Communication Apps

If they improve communication and meet your disability needs.

These supports are only funded if approved by the NDIS and must meet specific criteria.

If you are still unsure, you should reach out to your support coordinator to assess whether support would likely meet the reasonable and necessary criteria.

✅ What the NDIS Will Fund

The NDIS will fund reasonable and necessary support for a person’s disability to help them live independently, participate in the community, and achieve their goals.

Accommodation & Housing Support

Assistance with tenancy applications and rental obligations.
Medium-term accommodation if long-term housing is unavailable.
Home modifications for accessibility and safety.

Personal & Daily Living Supports

Assistance with eating, dressing, hygiene, and personal care.

Support for daily tasks in shared living arrangements.

Help with household tasks such as cleaning, meal preparation, and laundry.

Mobility & Assistive Equipment

Wheelchairs, motorised mobility devices, and transfer hoists.
Assistive products for personal care, such as incontinence aids and adaptive clothing.
Hearing aids, vision aids, and communication devices.

Community Participation & Social Engagement

Support to engage in social, community, and recreational activities.
Group-based activities to encourage participation and inclusion.
Specialist support to build social skills and independent living capacity.

Education & Employment Support

Assistance to transition to employment, further education, or vocational training.
Supported employment programs and workplace modifications.
Training to improve work readiness and career development.

Transport & Travel Assistance

Transport for school, work, and community activities.
Taxi and private transport costs where public transport is not viable.
Driver training for modified vehicles.

Healthcare & Therapy Services

Disability-related nursing care, medication management, and wound care.
Therapeutic supports such as speech therapy, occupational therapy, and physiotherapy.
Supports for early childhood intervention and developmental delays.

Behavioural & Mental Health Supports

Positive behaviour support for individuals with complex needs.
Training for families and carers in behaviour management strategies.
Psychosocial recovery support for mental health conditions.

Specialist Disability Accommodation & Support Coordination

Specialist disability housing for those with extreme functional impairment.
Support coordination to help manage NDIS plans and connect with services.

Vehicle & Home Modifications

Modifications to vehicles for accessibility (hoists, modified controls, restraints).
Structural changes to homes to improve mobility and independence.

These supports are assessed based on individual needs and must be directly related to the participant’s disability.

Who Needs Level 3 Specialist Support Coordination?

Sun, 26 Jan 2025 00:26:33 GMT

Level 3 Specialist Support Coordination is a beacon of hope for participants and their caregivers. It relieves the significant challenges that make managing their NDIS plans more complex. These challenges may stem from various factors, including disabilities, mental health conditions, behavioural concerns, or unstable living environments.

Let’s explore the types of participants who might need this advanced level of support and the assistance they may require.

1. Complex Disabilities

Participants with multiple or severe disabilities often require extensive coordination between various services and supports. This includes physical, intellectual, or sensory disabilities that may significantly impact daily living.

Examples of complex disabilities include:

Cerebral Palsy: A neurological disorder affecting movement, muscle tone, and posture. Participants may need therapy, assistive technology, and physical support.
Quadriplegia: Paralysis affecting all four limbs and the torso, requiring 24/7 care and tailored accommodations.
Autism Spectrum Disorder (ASD) with High Support Needs: Participants may need specialised behavioural therapy, sensory accommodations, and communication aids.

Support coordinators work to integrate health, therapy, and disability services to create a comprehensive support network.

2. Significant Mental Health Challenges

Participants living with mental health conditions often face unique challenges that require tailored and ongoing support. Here’s an overview of some common conditions:

Bipolar Disorder

A condition marked by extreme mood swings, including emotional highs (mania or hypomania) and lows (depression). Participants may need:

Medication management
Access to therapy and counselling
Support maintaining stability in daily routines

Schizophrenia

A serious mental illness affects how a person thinks, feels, and behaves. Symptoms may include:

Delusions
Hallucinations
Disorganised thinking
Specialist support coordinators coordinate psychiatric care, therapy, and community support.

Post-Traumatic Stress Disorder (PTSD)

A condition that develops after experiencing or witnessing a traumatic event. Participants often require:

Trauma-informed care
Therapeutic interventions
A supportive living environment

Severe Depression or Anxiety

These conditions can impair daily functioning, relationships, and overall well-being. Participants may benefit from:

Access to professional counselling
Strategies for managing triggers
Building coping mechanisms for everyday life

Specialist support coordinators are vital in managing these needs by connecting participants with mental health professionals, coordinating therapeutic supports, and creating stability.

3. Behavioral Challenges

Participants exhibiting behaviours of concern may struggle to navigate their environments safely or interact with others effectively. These behaviours can include aggression, self-injury, or property damage.

How Specialist Support Coordination Helps:

Developing individualised behavioural intervention plans in collaboration with therapists and carers
Providing training for support staff and family members to ensure consistency
Ensuring participants have access to appropriate therapies, such as Applied Behavior Analysis (ABA)

Causes of behavioural challenges may include:

Communication barriers
Sensory sensitivities
Underlying medical or mental health conditions

The goal is to create a safe, supportive environment that fosters positive behavioural changes and improves the quality of life.

4. Unstable or Risky Living Situations

Participants facing unstable or unsafe living conditions often require immediate and specialised assistance to achieve stability and security.

Examples include:

Homelessness or Unstable Housing: Participants may need help securing temporary accommodations, applying for Specialist Disability Accommodation (SDA), or transitioning to long-term housing.
Domestic Violence: Specialist support coordinators can connect participants with crisis support services, develop safety plans, and facilitate transitions to safe environments.
Justice Involvement: Participants on probation or parole may require advocacy, support navigating legal obligations, and reintegration into the community.

Specialist support coordinators act as a lifeline, ensuring these participants can access the resources and support they need to stabilise their lives.

5. Limited Informal Support Networks

A strong informal support network of family, friends, and community connections is crucial to a participant’s ability to manage their NDIS plan. For those without these networks, the role of a Specialist Support Coordinator becomes even more critical.

Challenges Faced by Participants Without Informal Support:

Difficulty making decisions about their care
Increased reliance on paid support
Risk of social isolation

Specialist support coordinators provide professional guidance, acting as advocates and facilitators to ensure participants have the support they need to navigate the NDIS system effectively.

How Hand in Hand Provides Specialist Support Coordination

At Hand in Hand , our team is experienced in addressing the most complex needs with care and expertise. We focus on:

Collaborative Care

Bringing together providers, therapists, and specialists to create consistent and effective support networks.

Tailored Planning

Developing individualised plans that address participants’ unique challenges and goals.

Crisis Management

Offering immediate support during crises stabilises participants’ environments and ensures their safety.

Is Level 3 Specialist Support Coordination Right for You?

At Hand in Hand, we’ve seen the transformative power of Level 3 Specialist Support Coordination in the lives of our participants. From helping individuals with complex disabilities achieve greater independence to supporting those with mental health challenges in their recovery journey, our experienced team is here to help you navigate the complexities of the NDIS, manage challenges, and ensure consistent, reliable support.

You can contact Hand in Hand to access Level 3 Specialist Support Coordination in Melbourne and the surrounding areas. Our team will guide you through the process, which typically involves an assessment of your needs and the development of a support plan tailored to your unique circumstances.

If you or someone you care for faces complex challenges and needs more intensive support, Level 3 Specialist Support Coordination may be the right fit. Common indicators include:

Managing multiple or severe disabilities
Living with significant mental health challenges

Facing behavioural, housing, or safety concerns
Lacking informal support networks

What to Do If Your Support Coordinator Isn’t Meeting Your Needs

Sun, 26 Jan 2025 00:22:11 GMT

Navigating the NDIS system can feel overwhelming, and a reliable, proactive Support Coordinator is critical to ensuring you receive the funding, services, and advocacy you need to thrive. Unfortunately, not all Support Coordinators meet expectations.

As someone who has worked closely with clients and other coordinators, I’ve seen the impact of inadequate support. Missed opportunities, unresolved issues, and poor advocacy leave participants feeling frustrated and unsupported.

But here’s the good news: you have options.

Empower Yourself: Signs Your Support Coordinator Isn’t Doing Their Job

Support Coordinators should be your advocate, helping you manage your NDIS plan, connect with services, and adapt to changes. It might be time to act if your Support Coordinator:

Takes a passive approach instead of advocating for your needs
Is unresponsive or inconsistent in communication
Fails to help you explore funding or service options
Ignores issues with your services or plan

Steps to Take If You’re Unsatisfied

1. Communicate Your Concerns

Start by discussing your concerns directly with your Support Coordinator. Explain where you feel support has fallen short and allow them to improve.

2. Request a New Support Coordinator

If your concerns aren’t addressed, you can request a new coordinator through the NDIA or your plan manager:

NDIA-Managed Plans: Contact the NDIA through their portal, hotline, or your local area coordinator (LAC).
Plan-Managed Plans: Your plan manager can guide you through the process or help identify alternatives.
Self-Managed Plans: If you manage your plan, you can choose a new coordinator without involving the NDIA.

How to Make a Complaint About a Support Coordinator

People with disability have the right to complain about the support and services they receive. If you feel your Support Coordinator isn’t meeting expectations, you can make a complaint.

Steps to Make a Complaint

Talk to your provider: If you feel comfortable, discuss your concerns directly with your Support Coordinator or their organisation. Open communication can resolve many issues.
Make a complaint to the NDIS Commission: If talking to your provider doesn’t resolve the issue, you can lodge a formal complaint with the NDIS Commission.

How to Contact the NDIS Commission

Online Form: Complete the NDIS Commission complaint form.
Call 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
National Relay Service: Ask for 1800 035 544.

The NDIS Commission’s Contact Centre is open Monday to Friday, 9:00 AM to 6:30 PM AEDT (closed on public holidays).

What You’ll Need to Provide

Who and what is your complaint about
What happened when you contacted the provider
What do you think should happen to resolve the complaint

You can remain anonymous, which may make it more difficult for the Commission to assess and resolve your complaint.

Types of Complaints the NDIS Commission Handles

The NDIS Commission investigates complaints about:

Services provided in an unsafe or inappropriate manner
Poor service delivery
Issues like unfair pricing or poor treatment

Complaints about NDIA decisions (such as access to the NDIS or participant plans) should be directed to the NDIA instead.

Support Coordination for Coordinators

Just as participants need reliable support, Support Coordinators often need guidance to manage their demanding roles. That’s why we offer specialised Brokerage Services for Support Coordinators across Greater Melbourne.

How Our Brokerage Services Help Coordinators Thrive:

Essential Tools: Access real-time invoicing, templates, and CRM systems.
Ongoing Training: Build expertise with guidance from senior practitioners.
Compliance and Onboarding Support: Navigate NDIS requirements with confidence.
Specialised Support for Complex Needs: Handle Level 3 coordination, including mental health and SIL participants.

By managing behind-the-scenes complexities, we help coordinators focus on delivering exceptional participant care.

Why Choose Hand-in-Hand Support Coordination?

Whether you’re a participant seeking better support or a coordinator needing assistance, we’re here to help.

What Makes Us Different?

Advocacy You Can Rely On: We fight for your needs and ensure you get the services you deserve.
Tailored Support: Every plan is customised to your goals and circumstances.
Ongoing Involvement: We stay engaged to ensure services are effective and impactful.

Let’s Work Together

If you’re feeling let down by your current Support Coordinator in Melbourne or need help as a coordinator, Hand-in-Hand Support Coordination is here for you. Contact us today to discover how we can confidently help you navigate the NDIS and achieve your goals.

3. Seek Advocacy Support

Advocacy organisations can help you navigate the NDIS system, ensure your needs are met, and support you in taking necessary action.

Ready to make a change?

We’ve created a complete, step-by-step guide to help you switch Support Coordinators in Melbourne.

Read the complete switching guide here .

Understanding the Latest NDIS Changes to Respite Care and Short-Term Accommodation (STA) in 2024

Sat, 07 Dec 2024 00:08:28 GMT

Understanding Respite Care and STA under NDIS

The National Disability Insurance Scheme (NDIS) has recently updated its Respite Care and Short-Term Accommodation (STA) policies to enhance support quality and flexibility for participants and their families. Here's what you need to know:

Respite Care and STA offer temporary care solutions for individuals with disabilities, providing opportunities for new experiences while giving carers essential downtime. These services can range from a day to a few weeks and include personal care, daily activity support, and access to social or recreational programs. Typically, STA is funded for up to 14 consecutive days at a time, with an annual limit of 28 days, serving as a crucial resource for participants and their carers.

Key Updates to NDIS Short-Term Accommodation (STA)

The recent changes aim to clarify the use of STA funding, ensuring it continues to provide meaningful respite and promote independence.

Eligibility Adjustments

Participants in Supported Independent Living (SIL) or those living alone are generally not eligible for STA funding, as SIL already offers time apart from carers. STA is now explicitly intended to provide informal carers with respite rather than solely focusing on building participants' skills or independence.

Funding Specifications

STA funding typically covers group support settings. Accessing individual support through STA requires substantial evidence of necessity. Providers may include meals and activities in group settings in the daily rate, whereas such bundled extras are not included in particular settings.

Clarification on Coverage

STA funding supports services like personal care, group or individual accommodation, and meals or activities in group settings. However, it does not cover everyday expenses such as groceries, non-NDIS activities like cruises or theme parks, or meals in individual settings.

Transportation Exclusions

Expenses like flights or transport to and from the accommodation are excluded from STA funding. If choosing STA far from home, it's essential to budget for these costs separately.

Purpose Specification

STA is not intended for holidays. Funding is provided only for disability needs, such as respite care or skill development.

Looking Ahead

The NDIS plans to release further updates in December 2024 to address areas like the use of hotel stays or non-traditional accommodations under STA. Notably, STA remains part of the Core Support category, meaning it can be explicitly listed outside of participant plans to be accessed.

Navigating the Updates

To effectively adapt to these new guidelines:

Plan Ahead

Incorporate respite needs into plan reviews to adequately address them.

Seek Transparency

Request detailed service agreements from providers to understand the care offered.

Stay Informed

Keep up-to-date with future NDIS announcements and updates to maximise available support.

A Positive Step Forward

These updates signify a positive move towards more inclusive and participant-centered support, enhanced flexibility, raised provider standards, and a focus on community integration. The goal is to ensure that respite care remains a vital and accessible service for individuals with disabilities and their families.

For personalized advice and support, contact Hand in Hand Support Coordination . We are here to help you navigate these changes and ensure you achieve the best outcomes for your situation.

Exploring the Housing Support Services

Thu, 07 Nov 2024 16:54:50 GMT

Introduced by the National Disability Insurance Agency (NDIA) in Victoria in August 2021, the Housing Support Services provides flexible, tailored support arrangements for NDIS participants who may not be eligible for Specialist Disability Accommodation (SDA) . Unlike SDA, an Housing Support Services doesn’t cover the cost of housing (such as rent or mortgage payments); instead, it focuses on supporting individuals in their chosen home environment with the living support they need to live as independently as possible.

The Housing Support Services approach empowers participants by allowing them to choose their own support services and preferred living arrangements. This option is ideal for individuals looking for a home environment suited to their unique preferences and lifestyle. For full guidelines, you can view the NDIS Housing Support Services Guidelines here .

How We Help You Secure Your Housing Support Services

STEP 1 - Commencing the Housing Support Services process

If you are considering an Housing Support Services arrangement, to start the Housing Support Services process, the NDIS form Supporting Evidence form – Home and Living located on the NDIS website needs to be completed and lodged with the NDIA. CLICK HERE

The NDIS will review this completed form and any supporting documentation to identify and determine the appropriate home and living supports that may assist you in pursuing your Housing Support Services arrangement.

Once this has been processed and approved by the NDIA, you will receive Housing Support Services Exploration and Design funding in your NDIA Plan to look into an Housing Support Services arrangement that best suits you.

If you have already received Exploration and Design funding in your NDIA Plan, you can move on to step 2.

Step 2 - Complete the Starting Questions

We have developed a process that helps people interested in an Housing Support Services explore their options, as well as gather the information we need to start the assessment process for an Housing Support Services arrangement. If you would like to start this process, please get in touch.

What Happens Next After Submitting Your Starting Questions

A member of the Hand in Hand Support Coordination Team will contact you to provide further information, outlining the steps involved in exploring and developing your Housing Support Services arrangement. Once this is signed, we will commence the Housing Support Services assessment process with us.

Developing an Housing Support Services Service proposal takes a lot of work. There are no quick turnarounds in developing a Service Proposal to be submitted to the NDIA for consideration and approval. This process typically takes at least 3 months, sometimes more, depending on the circumstances and the information required to develop a Service Proposal. This could also include the time for the NDIA to consider and assess the submitted Service Proposal.

The Two Stages of Developing Your Housing Support Services Arrangement

There are 2 Stages to creating an Housing Support Services arrangement that best suits you.

STAGE 1 - Exploring & Designing

When this stage is completed, the Service Proposal will be finalised and submitted to the NDIA for consideration and assessment.

STAGE 2 - Supports

Once the Service proposal has been approved by the NDIA this will commence the implementation stage of the Housing Support Services.

What Your Housing Support Services Might Look Like

Your Housing Support Services arrangement can take on various forms, each designed to fit different lifestyles and support needs:

Host Arrangement: Live with a person or family (Host) who is not related to you, in a safe and supportive home environment. Popular among young adults, especially those transitioning from foster care to independent living.
Housemates/Co-resident: Share a home with one or more housemates who provide companionship and, in some cases, care.
Mentors: Work with a small, dedicated team of paid supporters who provide direct and indirect assistance as needed.
Personal Rental: Reside independently, renting or owning a home, with up to 20 hours of weekly support from care providers.

Explore Your Housing Support Services with Hand in Hand Support Coordination

Looking to live independently with personalised, flexible support? Hand in Hand Support Coordination specialises in level 3 and level 2 support coordination in Melbourne , and is here to guide you through every step of the Housing Support Services process. Our experienced team will help you explore, design, and implement an NDIS Housing Support Service arrangement that suits your unique needs and lifestyle preferences.

Whether it’s assistance with completing initial forms, navigating the NDIA approval process , or developing a tailored support plan, we ensure you have the guidance and support you need to achieve your independent living goals. From host arrangements to co-residents and mentor support, your Housing Support Services can be shaped to match your vision for living independently.

Contact us today to start the exploration and design process or learn more about how Hand in Hand Support Coordination can support you in building a home environment that fits your life.

Key Changes in the New NDIS Act and Your Support List

Thu, 07 Nov 2024 16:54:49 GMT

On October 3rd, a significant milestone was reached with the release of the updated NDIS Act, marking essential changes for participants, carers, and service providers across Australia. This new legislation is designed to enhance accessibility, flexibility, and the overall efficiency of the NDIS, including the introduction of the NDIS Supports List , which helps participants better understand funded supports.

What is the NDIS Act?

The NDIS Act ensures that individuals with disabilities receive appropriate support to lead fulfilling, independent lives. The updated version reflects the government’s dedication to refining the NDIS, making it more participant-focused and responsive.

Understanding the NDIS Supports List

A major addition to the new Act is the NDIS Supports List, which outlines the funded services and supports available to participants. Effective from October 3, 2024, this list helps participants clearly understand which services are covered and how to use their funding accordingly.

Key Updates and Compliance Changes

Starting October 3, several updates will affect participants and service providers:

Eligibility and Reassessments: Participants must prove that their requested supports meet NDIS criteria, and the NDIA may request reassessments to confirm ongoing eligibility.
Plan Details and Funding: All plans will have 12-month funding periods, with the potential for shorter periods in certain cases. Reassessed plans will detail the total funding and specify allocations for plan sections.
Substitution of Non-NDIS Supports: Participants may request a substitution for a restricted support if it provides comparable or better value and outcomes.
Compliance and Claims: New measures will ensure funding is used as intended, with potential changes to plan management and funding periods if non-compliance is suspected. Providers must submit claims within two years of service delivery.

Empowering Participants Through Support Coordination

At Hand in Hand Support Coordination in Melbourne , we specialise in personalised NDIS Specialist Support Coordination , helping participants, especially those with complex mental health needs, navigate these updates effectively. Our team is here to explain changes, guide participants through service agreements, and maximise the benefits of their NDIS plans.

Takeaway

The new NDIS Act and the introduction of the NDIS Supports List mark a significant step forward in supporting Australians with disabilities. These changes aim to make the NDIS more transparent and effective, ensuring participants, families, and caregivers can make informed choices and enjoy greater flexibility in their care.

Ready to Navigate the New NDIS Changes?

Contact Hand in Hand Support Coordination today for expert guidance and tailored support coordination. Let us help you understand and adapt to the new NDIS landscape for the best possible outcomes.

What is Support Coordination and the Levels Explained

Thu, 07 Nov 2024 16:54:46 GMT

Support coordination is a vital capacity-building support within the NDIS framework, designed to help participants make the most of their plans. It enables individuals to understand their plans, connect with various supports, and build the confidence and skills needed to manage their supports effectively. Support coordination services are provided by support coordinators or specialist support coordinators, depending on the participant's specific needs.

Understanding the Levels of Support Coordination

The NDIS offers three levels of support coordination, each tailored to different needs and complexities:

Support Connection

This entry-level support focuses on building your capacity to connect with informal, community, and funded supports. The goal is to empower you to navigate your plan effectively and pursue your goals by linking you with relevant services.

Support Coordination (Coordination of Supports)

This intermediate level helps you develop the skills needed to understand and maximise your plan. A support coordinator will work closely with you to ensure a mix of supports is used to increase your capacity for independent living, strengthen relationships, manage service delivery, and engage in your community.

Specialist Support Coordination

This highest level of support is designed for participants with more complex needs. A specialist support coordinator provides additional assistance to manage challenges within your support environment and ensure consistent service delivery. They bring specialised expertise to address barriers and maintain stability in your support arrangements.

How Support Coordination is Included in an NDIS Plan

Funding for support coordination is determined based on what is considered ‘reasonable and necessary’ to help you achieve your goals. This funding is typically included in the Capacity Building budget , a fixed allocation that allows a support coordinator to assist you in using your plan effectively.

Your plan may specify the level of support coordination that is funded. If so, you must use the allocated level. However, if your plan does not specify a level, you can choose the level of support coordination that best fits your needs.

Using Support Coordination to Meet Your Goals

Support coordination can be tailored to focus on specific goals in your NDIS plan, such as finding suitable home and living supports. Choosing the right support coordinator who has the skills and experience relevant to your needs can greatly enhance your ability to achieve your aspirations. With the right guidance, you can navigate your NDIS plan confidently, ensuring that you make informed decisions and benefit from consistent, reliable support.

Support coordination is an essential service that bridges the gap between your NDIS plan and real-world outcomes. By understanding and utilising the appropriate level of support coordination, you can maximise your NDIS plan’s potential , develop your independence, and achieve a higher quality of life.

Ready to Make the Most of Your NDIS Plan?

At Hand in Hand Support Coordination, we provide expert support coordination at every level— Support Connection , Level 2 Coordination of Supports, and Specialist Level 3 Coordination. Contact us today for personalised, compassionate assistance that empowers you to achieve your goals and enhance your quality of life. Let’s take the next step together.

A Guide to the NDIS

Thu, 07 Nov 2024 16:54:40 GMT

The National Disability Insurance Scheme (NDIS) is designed to support individuals with disabilities, including those with mental health needs, helping them live more independently, achieve their goals, and access essential services. The NDIS also provides resources and assistance for families and carers, enabling them to better support their loved ones.

What is the NDIS?

Understanding NDIS Accreditation

Being an NDIS-accredited organisation means that NDIS Providers such as Hand in Hand Support Coordination meets the National Standards set by the National Disability Insurance Agency (NDIA). This accreditation confirms our commitment to safety, risk management, and delivering quality services.

Why Does Accreditation Matter?

Choosing an NDIS-accredited provider like Hand in Hand Support Coordination ensures peace of mind. You can trust that we are committed to:

High-quality services and best industry practices
Strong participant and community engagement
Respect for diversity and inclusion
Continuous improvement to create positive outcomes

How to Apply for the NDIS

To join the NDIS, you must first meet specific eligibility requirements. If you’re already receiving disability support, the NDIA will contact you when the scheme is available in your area. If not, you need to request an Access Request Form by contacting the NDIS at 1800 800 110 .

During the application process, you will:

Confirm your identity or have someone act on your behalf.
Answer questions to determine if you meet the access criteria.
Provide evidence of your disability.

Am I Eligible for the NDIS?

Eligibility for the NDIS requires:

A permanent disability that significantly impacts your daily activities.
Australian citizenship, permanent residency, or a Special Protected Category visa.
Being under 65 at the time of applying (continued support is available after 65 if already in the scheme).

You must be prepared to provide information about your disability, its permanence, and how it affects your life. Children under 7 may need additional early intervention evidence.

What Evidence is Needed for NDIS Eligibility?

When applying, provide clear, recent (within 6-12 months) evidence of your disability, such as:

Type of disability and diagnosis date
How the disability impacts daily functioning
Treatment history and future options

This evidence should be from a relevant treating health professional, such as a GP, Paediatrician, Occupational Therapist, or Psychologist, who knows your condition well. The NDIA is responsible for determining who is eligible to access the NDIS, find out more here

For any assistance or to learn more about how Hand in Hand Support Coordination in Melbourne can support your NDIS journey, contact us today.

hand-in-hand

STA Is Now STR: What the NDIS Changes Mean for Short Term Respite

The Reason for the Name Change

Name Change

What You Can Do Now

Purpose

Funding and Timeframes

Invoicing and Provider Responsibilities

1. Check Your Plan

2. Talk to Your Provider

3. Stay Within the Guidelines

4. Use Flexibly, but Consistently

Why This Matters

Key Changes to Know

How Can Support Coordinators Help?

Where Does Hand in Hand Fit In?

Need Help Understanding STR?

Christmas with Complex Needs: Supporting Individuals with High-Risk Profiles During the Holidays

Why the Holidays Can Be High-Risk for People with Complex Needs

7 Ways to Make Christmas Safer, Calmer & More Inclusive ﻿

If You're a Foster Carer, Keyworker, or Residential Staff…

Voices That Are Often Left Out

Final Thought: Presence Over Presents

NDIS Pricing Changes 2025–26: What Participants and Providers Need to Know

Why These Pricing Changes Matter

Key Pricing Changes at a Glance (From 24 November 2025)

Impact on Therapy and Allied Health Services

Art & Music Therapy Pricing Reset

Therapy Claiming – Specific Line Items Required

Assistive Technology (AT) and Consumables

Community & Social Participation Clarifications ﻿

Modified Monash Model (MMM 2023) Impact in Victoria

NDIS MMM Classifications in Victoria – Example Regions & Postcodes

What These Changes Mean for Participants

What These Changes Mean for Providers

Frequently Asked Questions (FAQs)

Need Support Navigating These Changes?

Disability and Homelessness: How the NDIS Can Help (and Where It Falls Short)

1. Why are people with disabilities more vulnerable to homelessness

2. What the research tells us

3. Can the NDIS help people experiencing homelessness?

4. Housing and homelessness supports in Victoria

5. What evidence helps when homelessness or housing instability affects you

7. The challenges and what needs to change

8. Final thoughts: Moving forward with the right support

Need Support Coordination That Puts You First?

NDIS Support Coordination: Top 10 Frequently Asked Questions + How to Know If It’s Right for You

1. What is Support Coordination?

2. What are the different levels of Support Coordination?

3. Who can get Support Coordination in their NDIS plan?

4. How do I request Support Coordination?

5. What evidence do I need to get Support Coordination approved?

6. What does a Support Coordinator actually do?

7. How do I know if a Support Coordinator is a good fit?

8. What questions should I ask when choosing a Support Coordinator?

9. Can I change my Support Coordinator?

10. How do I get started with Support Coordination?

Need Support Coordination That Puts You First?

How to Engage with a Support Worker (And What They Actually Do)

What Does a Support Worker Do?

How to Engage with a Support Worker

What Makes a Good Support Worker?

How a Support Coordinator Can Help

Final Thoughts

NDIS Transport Support Explained: Funding, Eligibility & How to Use It

What Is NDIS Transport Funding?

Types of NDIS Transport Support

1. Transport Allowance (Core – Category 2)

2. Activity-Based Transport

3. Specialised Transport and Vehicle Modifications

What If You Can’t Travel Alone?

How a Support Coordinator Can Help

Common Questions About NDIS Transport

Transport Shouldn’t Be a Barrier

Positive Behaviour Support and Housing: Creating Stable Living Arrangements for NDIS Participants with Complex Needs

What Is Positive Behaviour Support (PBS)?

How Do You Get a Behaviour Support Plan?

Why PBS Matters in Housing

How PBS-Informed Housing Support Works

Our Role as Support Coordinators

7 Ways to Make Christmas Safer, Calmer & More Inclusive

Community & Social Participation Clarifications

Conclusion

1. Discuss Your Concerns First