Hand in Hand Support Coordination Melbourne

Home and Community Care

Your Trusted Melbourne NDIS Support Coordination

Based in Melbourne, Hand in Hand Support Coordination provides personalised NDIS Support Coordination for participants with complex mental health and physical disabilities across Melbourne and Victoria. Specialising in Level 2 and 3 support, we prioritise your goals and create tailored plans within your budget. With strong industry connections and a participant-focused approach, we deliver compassionate, reliable support to help you achieve your aspirations.

registered NDIS provider logo
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Comprehensive Support for All Needs

We assist participants with disabilities at all levels, including those with high, complex, mental, and physical needs.

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Empowering Participants

We help participants build skills to design and manage their NDIS supports, with a focus on connecting to wider support networks.

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Collaborative Approach

Partnering with trusted third-party providers, we ensure the best fit for each participant’s unique requirements.

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Provider Support

Specialised brokerage service to support NDIS Support Coordinators in providing seamless, ongoing services to their participants.

How We Help

Support Coordination Services

Hand in Hand Support Coordination is an independent, NDIS-registered provider offering tailored, person-centred support coordination.

We specialise in empowering participants, especially those with mental health needs, to achieve their goals.

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Level 3: Specialist Support Coordination

Our Specialist Support Coordination service simplifies your NDIS plan, maximising your funding by connecting you with ideal providers, managing provider negotiations, and fostering your path to greater independence. Trust our team to resolve service-related challenges, provide detailed NDIA reports, and support your active community involvement and self-directed care. 

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Level 2: Coordination of Support

Our dedicated Support Coordinators collaborate with you to build a strong network of formal and informal supports that align with your needs. By understanding your funding, outlining your preferences, and crafting a personalised support plan, we ensure that your lifestyle and goals are at the forefront

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Housing Support Services

Discover tailored support for individual living options, enabling participants to design and achieve independent living arrangements that suit their preferences and needs.

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Our Positive Behaviour Support Approach

As Support Coordinators, we simplify communication, improve environments, encourage community involvement, and foster meaningful relationships.

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NDIS Compliance for Unregistered Coordinators

Access specialised brokerage services that help unregistered NDIS Support Coordinators maintain compliance and deliver uninterrupted, high-quality service to participants.

What Sets Us Apart

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.


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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.


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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.


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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.

How We Help

Support Coordination Services

Hand in Hand (VIC) is an independent, NDIS-registered provider offering tailored, person-centred support coordination.

We specialise in empowering participants, especially those with mental health needs, to achieve their goals.

Why Choose Our Support Coordinators/TAC Case Managers

Reliable Support Solutions You Can Count On

Our Capacity Building and Support Coordination services provide an impartial, reliable approach to organising your support needs, ensuring professional assistance you can trust.

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Comprehensive Support for All Disabilities

We cater to individuals with all types of disabilities, including high, complex, mental, and physical needs, matching you with the right Support Coordinator for the best results.

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Empowering You to Build Your Own Path

We help NDIS participants strengthen their ability to design and build their supports, linking them to broader systems and fostering independence.

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Pricing and Who We Work With

At Hand in Hand Support Coordination, all Support Coordination fees are included in your NDIS Plan under the ‘Capacity Building’ support category. A detailed price guide is available on the NDIS Commission’s website at www.ndis.gov.au or through this link.


If this category is not included in your plan, you can request a review by the NDIA. We welcome TAC (Transport Accident Commission) and WorkSafe referrals and support various funding arrangements across Melbourne and Victoria.

  • NDIS-NDIA-managed
  • NDIS Self-managed
  • NDIS Plan-managed
  • Self-funded Clients

NDIS Information and Resources

The NDIS funds eligible individuals with disabilities, enabling them to enjoy more time with family and friends, achieve greater independence, develop new skills, pursue job opportunities or volunteer work, and enhance their overall quality of life. Learn more about the NDIS and the support it offers.

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By Hand in Hand Support Coordination May 30, 2025
From May 2025, the NDIS will roll out funding periods in all new plans. Learn what this means, how it affects your budget, and how to prepare with your support coordinator.
A man in a wheelchair is holding hands with a woman.
By Hand in Hand Support Coordination May 30, 2025
Wondering if NDIS will fund mobility aids or smart tech? Discover what assistive technology is covered, how to apply, and how your support coordinator can help you access the right tools.
A house with a ramp leading to the front door
By Hand in Hand Support Coordination May 30, 2025
Learn what’s changed in the 2024–25 NDIS SDA pricing update. We break down rent contributions, funding limits, and what it means for your housing support plan in Melbourne.
A person in a wheelchair is sitting on a sidewalk.
By Hand in Hand Support Coordination May 30, 2025
Need accessible home upgrades? Learn how the NDIS funds home modifications, what’s eligible, and how your support coordinator can help. Includes OT tips and NDIA forms.

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Hand in Hand Support Coordination

Frequently Asked Questions

  • How do I apply for the NDIS?

    To apply for the NDIS, you need to meet specific eligibility criteria. You must:

    •  Have a permanent disability that significantly impacts your daily activities.
    • Be an Australian citizen, permanent resident, or hold a Special Category visa.
    • Be under 65 years of age when applying.

    If you do not currently receive support but wish to apply, contact the NDIS at 1800 800 110 and request an Access Request Form.

  • What evidence do I need to provide when applying?

    When applying for the NDIS, you must provide evidence of your disability that:

    • Confirms your primary disability type and the date it was diagnosed.
    • Describes how the disability affects various areas of your life, such as mobility, communication, self-care, etc.
    • Details treatment history and expected future outcomes.
    • Is relatively recent (within the past 6-12 months).
    • Is completed by a relevant treating health professional, such as a GP, Paediatrician, Occupational Therapist, Neurologist, or Psychiatrist.

  • Who can provide evidence for my NDIS application?

    Evidence should ideally be provided by a treating health professional who is familiar with your condition and has seen you for at least six months. This could include:

    • General Practitioners (GPs)
    • Occupational Therapists
    • Psychologists or Psychiatrists
    • Neurologists
    • Speech Pathologists

    These professionals should know the required assessments or reports to provide, which can be found on the NDIA's relevant assessment list.

  • Where can I find more information on eligibility and conditions?

    The NDIA provides lists to help determine eligibility. You can refer to:

    • List A: Conditions likely to meet the disability requirements.
    • List B: Permanent conditions with variable functional capacity.
    • List C: Defined programs.
    • List D: Permanent impairment/early intervention for children under 7.

    These lists are available on the NDIA website and can provide detailed guidance on what conditions meet specific requirements.

  • What is Support Coordination?

    Support Coordination helps NDIS participants make the most of their NDIS plans by connecting them with suitable services and supports. It includes assistance with understanding the plan, choosing the right providers, coordinating services, and building the skills needed to manage the participant's support independently. The aim is to empower individuals, foster independence, and ensure they have a strong network of formal and informal support.

  • What are the different levels of Support Coordination?

    The NDIS offers three levels of Support Coordination:

    • Level 1: Support Connection – This basic level helps participants understand their plan and connect with support.
    • Level 2: Coordination of Supports – This level provides more in-depth support to build skills and create a stable, supportive network for the participant.
    • Level 3: Specialist Support Coordination– Designed for participants with complex needs, this level involves a higher level of support and coordination, often working with multiple providers and addressing barriers to access.
  • What funding arrangements do you accept, and how are Support Coordination fees managed?

     At Hand in Hand Support Coordination, we accept various funding arrangements, including NDIS-NDIA-managed, self-managed, plan-managed, and self-funded clients. All Support Coordination fees are included in your NDIS Plan under the 'Capacity Building' support category. If this category is not present in your plan, you can request a review by the NDIA. We also welcome referrals from the TAC (Transport Accident Commission) and WorkSafe, and our team can connect you with a Client Independence Skills Services (CISS) officer for further assistance. For a detailed price guide, visit the NDIS Commission’s website.

  • How can Hand in Hand Support Coordination help with NDIS compliance for unregistered coordinators?

    Hand in Hand Support Coordination offers specialised brokerage services for unregistered NDIS Support Coordinators. We assist with maintaining compliance, managing participant documentation, and processing NDIA fund claims, ensuring unregistered coordinators can provide uninterrupted, high-quality support while meeting NDIS standards.