Level 3 Specialist NDIS Support Coordination in Melbourne

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Expert Support for Complex NDIS Needs

At Hand in Hand Support Coordination, we specialise in providing Level 3 Specialist NDIS Support Coordination in Melbourne for participants facing complex life situations, multiple disabilities, or high-level risk factors. We help you implement your plan with confidence — by simplifying the process, coordinating the right services, and supporting you through every step.

What Is Level 3 Specialist Support Coordination?

Level 3 Specialist Support Coordination is the highest level of support coordination available through the NDIS. It’s designed for participants with complex needs or high-risk situations that require skilled intervention and collaborative planning.



Unlike general support coordination, this level involves strategic problem-solving, multi-agency collaboration, and intensive support to help you implement your plan effectively — even in the most challenging environments.

Support for Complex NDIS Participants in Melbourne

Our team provides hands-on, personalised support for individuals navigating:


  • Psychosocial or mental health-related disabilities
  • Complex physical or cognitive impairments
  • Involvement across multiple service systems (e.g. health, housing, justice)
  • Crisis or transitional life stages impacting plan stability

We provide structure, advocacy, and compassionate coordination to help you gain clarity, reduce stress, and move forward with confidence.

Why Choose Hand in Hand?

We bring deep expertise and a participant-first mindset to every plan. With Level 3 NDIS Support Coordination in Melbourne, you benefit from:


  • Extensive experience working with high-complexity participants
  • A participant-led approach, ensuring your voice guides the process
  • A strong local network of NDIS providers, improving access and speed
  • Skilled risk management and crisis response, for added peace of mind

What You Can Expect from Our Level 3 NDIS Support

We offer a full suite of specialist support services, tailored to your needs:


  • Personalised Provider Matching
    We help you connect with services aligned to your goals and lifestyle.


  • Strategic Plan Implementation
    We simplify the implementation process and remove barriers along the way.

  • Capacity Building and Independence
    We support you to develop the confidence and skills to manage your supports over time.

  • Compliance and Accountability
    We ensure all supports meet their legal obligations and align with your NDIS plan.

  • Crisis and Conflict Management
    We act quickly to address issues and keep your supports on track.

  • NDIA Reporting
    We handle progress reports and documentation to keep your plan compliant and up to date.



Who This Service Is For

Our Specialist Support Coordination is ideal for participants who:

complex

Have multiple or complex disabilities

mental health men

Experience high-impact mental health or psychosocial conditions

networking

Require coordination across multiple government or community agencies

road block

Face ongoing barriers to implementing their NDIS plan effectively

What Sets Us Apart

At Hand in Hand, we specialise exclusively in Level 3 Specialist Support Coordination in Melbourne, offering deep expertise, practical guidance, and unwavering support for individuals with complex NDIS needs.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

We’ve designed a supportive, step-by-step experience to make Specialist Coordination empowering and straightforward.

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Free Consultation

Start with a no-obligation conversation where we take the time to understand your unique needs and current challenges.

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Personalised 1-on-1 Planning

We create a detailed strategy based on your NDIS plan, needs, and goals — focused on reducing complexity and increasing control.

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Expert Coordinator Matching

We pair you with a Specialist Coordinator experienced in managing complex, high-risk situations, who will advocate for you every step of the way.

Our Positive Behaviour Support-Informed Approach

As part of our Specialist Support Coordination, we apply principles from Positive Behaviour Support (PBS) when working with participants who experience behaviours of concern or psychosocial challenges.


We support:



  • Clearer communication methods, such as visual schedules and structured routines
  • Environmental changes that reduce stress and improve comfort
  • Meaningful activity planning that supports social, recreational, and employment goals
  • Coordination with providers and families to foster positive, stable relationships


Core PBS-Aligned Principles:

  • Person-centred, inclusive support
  • Collaboration with key stakeholders and behaviour practitioners
  • Guidance on implementing Behaviour Support Plans
  • Capacity-building for participants and support teams
  • Environmental and systems-level redesign where needed

This integrated approach supports not just service delivery, but a more empowered, connected way of living.

Frequently Asked Questions

  • What’s the difference between Level 2 and Level 3 Support Coordination?

    Level 3 is for participants with more complex needs who require intensive support, crisis planning, and coordination across multiple services. Level 2 focuses more on building independence for participants with moderate support needs.

  • Can I request Level 3 Specialist Support Coordination in my NDIS plan?

    Yes. If your situation involves complexity, risk, or multi-agency support, we can assist with preparing the necessary documentation to advocate for Level 3 support during your plan review.

  • Do you work with mental health-related disabilities or psychosocial participants?

    Absolutely. We have extensive experience supporting participants with psychosocial disability and working alongside mental health services, clinicians, and community organisations.

Ready to take the next step?

Get in touch to book your free, no-obligation consultation and discover how Hand in Hand’s Level 3 Specialist NDIS Support Coordination in Melbourne can help you simplify complexity and confidently move forward.