Areas of Expertise

Specialist NDIS Support Coordination for Complex and Psychosocial Needs

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Trusted by Participants Across Melbourne and Victoria

At Hand in Hand Support Coordination, we support individuals living with complex disabilities, psychosocial conditions, and trauma-related challenges. Our Melbourne-based team brings extensive experience and therapeutic insight to each participant’s journey, coordinating services that are effective, respectful, and built entirely around individual goals.


We work across multiple systems, including mental health, housing, justice, and education, to ensure that your NDIS plan delivers tangible, measurable outcomes.

NDIS Participants We Support

We provide support coordination tailored to a wide range of needs.



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PTSD (Post-Traumatic Stress Disorder) 

A mental health condition triggered by experiencing or witnessing a traumatic event. Symptoms can include flashbacks, severe anxiety, and uncontrollable thoughts, impacting the ability to function daily.

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Depression

A mood disorder characterised by persistent feelings of sadness, loss of interest, and fatigue. It can affect every aspect of life, making support essential for managing symptoms and maintaining well-being.

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Anxiety Disorders 

A group of mental health conditions involving excessive fear or worry that can interfere with daily activities. This includes general anxiety, panic disorder, and social anxiety, requiring coordinated support to manage effectively.

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Autism Spectrum Disorder (ASD)

A developmental disorder that impacts communication and behaviour. Individuals with ASD may require specialised assistance to develop life skills, build social connections, and increase independence.

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Complex PTSD 

A severe form of PTSD that includes additional symptoms such as emotional dysregulation, difficulty maintaining relationships, and negative self-perception. It often requires in-depth support and consistent care.

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Panic Disorder

An anxiety disorder marked by unexpected and repeated episodes of intense fear, accompanied by physical symptoms like heart palpitations and shortness of breath.

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Schizophrenia

A complex mental disorder that affects a person’s ability to think clearly, manage emotions, and interact with others. Symptoms can include delusions, hallucinations, and impaired functioning, requiring a well-rounded support approach.

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Intellectual Disability 

A condition characterised by limitations in intellectual functioning and adaptive behaviour, impacting skills such as communication and self-care. Tailored support helps individuals live independently and thrive in their community.

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Sjogren’s Syndrome 

An autoimmune disorder that affects the body’s moisture-producing glands, causing symptoms like dry eyes and mouth, joint pain, and fatigue. It can impact daily activities and require comprehensive support for a better quality of life.

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Bipolar Disorder 

A mental health condition that causes extreme mood swings, including emotional highs (mania) and lows (depression). Effective support helps manage mood changes and ensures stability.

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Somatisation Disorder

A condition where a person experiences physical symptoms without a clear medical cause, often linked to psychological factors. Support is essential to manage symptoms and maintain a balanced life.

Why Choose Us for Complex Support

  • Deep understanding of dual and multi-diagnosis challenges
  • Experience working across sectors: health, justice, mental health, housing
  • Long-term, relationship-based coordination approach
  • Holistic planning that includes emotional, physical, and social well-being
  • Clear communication and consistent follow-up to reduce service gaps

What Sets Us Apart

At Hand in Hand, we specialise exclusively in Level 3 Specialist Support Coordination in Melbourne, offering deep expertise, practical guidance, and unwavering support for individuals with complex NDIS needs.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.


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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.


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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.


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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.