Level 2 NDIS Support Coordination in Melbourne

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Guidance, Clarity, and Confidence in Your NDIS Journey

At Hand in Hand Support Coordination, we provide trusted, personalised Level 2 NDIS Support Coordination in Melbourne. Our service is designed to help you navigate your plan, connect with the right supports, and build the skills and confidence to manage your services independently over time.

What Is Level 2 Coordination of Supports?

Level 2 Support Coordination (also known as Coordination of Supports) is an NDIS-funded service that helps participants understand and implement their plans. Unlike basic support connection, this level offers more structured guidance, coaching, and coordination, helping you make informed choices, manage service providers, and get the most from your funding.


Our focus is on helping you build capacity and independence so you feel confident managing your support in the long term.

Who Is This Service For?

Our NDIS Coordination of Supports in Melbourne is ideal for participants who:


  • Have moderate support needs
  • Need help understanding or using their NDIS funding
  • Want assistance selecting and coordinating the right services
  • Would benefit from coaching, reflection, and planning
  • Are working toward self-managing their supports over time

This service is well-suited for individuals with mental health challenges, intellectual disabilities, autism, or other conditions where structured coordination improves outcomes.

Why Choose Hand in Hand?

We understand how overwhelming the NDIS can feel. At Hand in Hand, we provide clear, practical support to help you move forward — at your pace, in your way.


With our Level 2 Support Coordination, you benefit from:


  • Tailored support strategies aligned to your goals and lifestyle
  • A participant-first approach that respects your voice and preferences
  • Strong local connections with NDIS providers across Melbourne
  • A commitment to reliable communication and long-term outcomes
  • Experience supporting participants with a wide range of needs and goals

What You Can Expect from Our Level 2 Support Coordination

We support you at every stage of your NDIS journey:


  • Understanding Your NDIS Plan
    We break down your plan so you know how to use your supports effectively.

  • Connecting with the Right Providers
    We help you find providers that match your needs, values, and culture.

  • Setting Up and Managing Services
    From bookings to agreements, we ensure everything is coordinated and working well.

  • Coaching and Ongoing Planning
    We reflect on what’s working and adjust your supports to help you grow.

  • Crisis Planning and Navigation
    We help you prepare for potential issues and manage changes as they arise.

  • NDIA Reporting and Plan Review Support
    We assist with gathering evidence and reports needed for reviews or updates.

What Sets Us Apart

At Hand in Hand, we deliver Level 2 NDIS Support Coordination in Melbourne with care, clarity, and a commitment to your independence. Our approach is built on trust, empowerment, and practical results that last.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

Here’s how we support you with Coordination of Supports:

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Free Consultation

We begin with a no-pressure conversation to understand your goals, questions, and current challenges.

Two people sitting at a table, chatting with each other.

Personalised 1-on-1 Strategy

We work with you to design a support plan that reflects your goals and supports your independence.

Two hands clasped together.

Ongoing Coordination and Advocacy

We stay by your side — monitoring progress, advocating on your behalf, and helping you adjust as your goals evolve.

Our Positive Behaviour Support-Informed Approach

For participants with problematic behaviours, we apply a behaviour-aware support coordination approach that prioritises communication, environmental stability, and social connection.


We can assist by:


  • Using visual supports and structured routines to increase understanding
  • Suggesting environmental changes that reduce stress
  • Encouraging participation in meaningful and engaging activities
  • Supporting teams to create positive, respectful support environments



Core PBS Principles We Use:

  • Person-first, strengths-based planning
  • Collaboration with support workers and families
  • Coordination of existing Behaviour Support Plans
  • Building capacity in participants and support teams
  • Reducing reliance on restrictive or punitive responses

Frequently Asked Questions

  • What’s the difference between Level 2 and Level 3 Support Coordination?

    Level 2 is suited for participants who can benefit from guidance and planning, but who do not require intensive or crisis-focused support. Level 3 is for those with complex, high-risk needs and multi-agency involvement.

  • Can you help me understand my plan if I’ve never used it before?

    Yes — that’s exactly what we’re here for. We’ll walk you through your plan step by step, explain each part, and help you get started.

  • Can I change Support Coordinators if I’m not happy?

    Absolutely. You’re always in control of your supports. If you’d like to switch to Hand in Hand, we can help make that process smooth and stress-free.

Ready to take the next step?

Get in touch to book your free, no-obligation consultation and discover how Hand in Hand’s Level 2 NDIS Support Coordination in Melbourne can help you take charge of your supports and build toward independence.