About Us

Empowering You to Live with Confidence, Independence & Care

Compassionate Experts in NDIS Coordination Across Melbourne

At Hand in Hand Support Coordination, we are a dedicated team of professionals helping NDIS participants across Melbourne and Victoria navigate their supports with compassion, clarity, and experience. We believe every person deserves to live safely and meaningfully — in a home and community that works for them.



A sunflower is growing in a field at sunset.

Who We Are

We are an independent, fully audited, NDIS-compliant provider, specialising in holistic, participant-led support. Our team blends therapeutic insight with practical coordination to ensure you receive the care you need, not just now, but over the long term.


Whether you’re facing complex challenges or taking your first steps with an NDIS plan, we walk beside you to simplify the process, reduce barriers, and help you build lasting independence.

Katalin leads the HiH VIC team. Before establishing Hand in Hand Support Coordination in 2019, Katalin worked in crisis care settings and as a disability support worker. She has supported people with complex support needs and trauma backgrounds as a support worker and coordinator. Katalin takes a holistic approach and reflects on her client's lived experiences to ensure support is delivered appropriately.


Katalin completed her Graduate Certificate in Disability Studies via Griffith University and a Positive Behaviour Support training via Monash University. She also holds a Bachelor of Commerce (Business Operation Management) from Charles Sturt University. Katalin is an active member of the NDIS domain and attends several NDIS and NDIA-organised conferences a year. 


Katalin has diverse experience, from arranging general day-to-day services and therapy to handling critical crises. She has had the pleasure of supporting people with different needs that are physical, intellectual, and/or psychosocial, which has allowed her to maintain a diverse knowledge base. 


Supporting people with multiple diagnoses is familiar to her. She works well when numerous stakeholders or government departments require coordination to deliver support. This may include Health/Mental Health, Communities, Justice, or Education departments. Katalin holds a particular interest in supporting participants in complex housing challenges.


Katalin's client's preferences and goals are a priority to her. Her lived experiences and her passion for supporting participants with disabilities define her service delivery. She will always aim to deliver consistent, timely, and tailored support.

Meet the Team Behind the Care

Great support starts with a real connection. Get to know the caring professionals who make Hand in Hand Support Coordination what it is.

Katalin Jakus

Founder & Specialist Support Coordinator


What I love about my role:

Getting to know and supporting our participants, and finding the best match for each care team.


My background:

I’ve been supporting NDIS participants since 2019 and started as a carer. Before the NDIS, I worked with clients under the Aged Care Act. My disability qualifications include a Certificate III in Individual Support, a Behaviour Support Certificate, and a Postgraduate Certificate in Disability Studies.


What clients can expect:

A genuine interest in your individual care needs and the ability to interpret and implement NDIS plans and legislation effectively.


Outside of work:

I enjoy long walks with my dog and great meals with my family.


Fun fact:

I am a good baker.


Motto:

Imperfectly Perfect

Sai Santoyo

Administration Support


What I love about my role:

I was intrigued by the role and wanted to learn something new.


 My background:

I have a postgraduate degree in Information Management and spent over 20 years working in libraries. A couple of years ago, I made a career change and completed a Certificate IV in Disability Support. I now work part-time as Administration Support at Hand in Hand Support Coordination.


 What clients can expect:

I’m enthusiastic and detail-oriented. I enjoy helping people and take pride in treating everyone with kindness and delivering service I’d want to receive.


 Outside of work:

I love playing board games with my children, reading, listening to audiobooks, and cross-stitching to relax.


 Fun fact:

I love a good home-cooked meal — just don’t ask me to cook it!


 Motto:

At the end, all that matters is the love you give.

Selena Thomas

Admin Assistant


 What I love about my role:

Helping participants access support services that enable them to achieve their goals and maintain independence.


 My background:

I made a career change from the mortgage industry about a year ago. I began working as a support worker and loved it. Now I also support participants on the admin side. I work every day with people with a range of disabilities.


 What clients can expect:

I’m a great listener, easygoing, and go out of my way to help.


 Outside of work:

I enjoy walking in the forest near home, gardening with my family, and taking road trips to the high country. We have two cats, a dog, and chickens.


 Fun fact:

According to my daughters, I make the best lasagne in the world. I once entered a fancy dress cross-country ski race — without knowing how to ski.


 Motto:

Be yourself

Our Services

We provide personalised support for a wide range of NDIS participants, including:



Level 3 Specialist Support Coordination

Tailored for complex, high-risk needs

Level 2 Coordination of Supports

Empowering participants to manage and grow their supports

NDIS Housing Support Services

Guidance through SIL, SDA, ILO, or transitional housing

Positive Behaviour Support-Informed Coordination

Integrated across all services

What Sets Us Apart

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

"Hand in Hand Support Coordination is a great service provider and highly recommend them to everyone."

★★★★★
— Viven, NDIS Participant, Dandenong

"Hand in Hand Support Coordination gets results and makes seemingly impossible changes happen. I know that even the most difficult situations will not worry you. You are also a pleasure to work with at all times."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"Able to have open communication with my coordinator, discuss issues and concerns, and ask any questions."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"Hand in Hand Support Coordination explains any details well, and information on what is going to be next is concise."

★★★★★
— 2023 Participant Satisfaction Survey Feedback

"I enjoy the approachable and efficient service delivery."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

"This provider has a great knowledge about NDIS (services, legislation, processes, programs) and skills to use this knowledge in favour of the client."

★★★★★
— 2024 Participant Satisfaction Survey Feedback

Our Process

At Hand in Hand, we are committed to helping you access the providers, services, and supports that empower you to achieve your goals. Our approach is designed to ensure a seamless and personalised experience.

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Free Consultation

Start your journey with a free, no-obligation consultation where we take the time to listen and understand your unique needs.

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Personalised 1-on-1 Approach

Your goals and needs are unique, and so is our approach. We create tailored support plans designed specifically for you.

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We Find the Right Fit

Building trusted, comfortable connections is our priority. We match you with a support coordinator who truly understands and supports you.